Customer Support Specialist

3 weeks ago


Mumbai, Maharashtra, India Oxford Instruments Full time


Job Overview



At Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyze and manipulate materials down to the atomic and molecular level. As a Customer Support Specialist, you will be working in our Plasma Technology division, providing tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics, to electric cars and quantum computers.



Responsibilities




  • Perform installation and upgrades of systems and software at customer sites. This will involve domestic and overseas travels.

  • Process & Hardware commissioning: Demonstrate process performance of tools installed at customer's sites as per Process Acceptance Specification agreed and achieve system acceptance. This will involve domestic and overseas travels.

  • Perform preventative maintenance and breakdown visits at customer sites.

  • Provide technical troubleshooting and liaison with customers.

  • Working closely with others, ensure that OIPT equipment is fully functional and available for customer use with respect to hardware and process.

  • Warranty Support: maintain and sustain the warranty tools, troubleshoot and repair the warranty tool issues.

  • Billable Service: carry out billable service and training on 'out of warranty tools'.

  • Ensure all work is carried out in accordance with the Company's Health and Safety, ISO 9001 Quality, and all other compliance Systems.


Requirements




  • A relevant engineering degree. EE or ME engineering preferred.

  • Significant hardware experience on semiconductor equipment.

  • Prefer the work experience with either Ion Beam (Deposition or Etch) or PECVD / ICPCVD / ALD or RIE / ICP tools.

  • Process knowledge on deposition and/or etch, if have below any two processes capability, that will be better.

  • Ion Beam (Deposition and / or Etch)

  • Deposition: PECVD, ICP CVD and ALD

  • Etch: RIE, ICP-RIE, DRIE, ALE.

  • Prefer skills in Thin film measurement techniques (e.g. SEM, stress and RI)

  • Excellent all-round communication and negotiation skills in English.


Personal Qualities




  • Able to work independently, self-motivated, can work effectively with little supervision.

  • Excellent written and oral communication, with the ability to articulate, present and report on technical or complex issues clearly and succinctly.

  • Team player who makes the best use of the contributions that can be made by others, and has the ability to work constructively with others.

  • Able to accept feedback and modify approach as required.

  • Willing to take responsibility and own accountability.

  • Willing to take challenges and accept to travel frequently.


What We Offer




  • A competitive salary and benefits package.

  • Opportunities for career progression and professional development.

  • A dynamic and supportive work environment.

  • The chance to work with a leading company in the industry.


  • Mumbai, Maharashtra, India OPA Full time

    Customer Support SpecialistAt OPA, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing timely and professional support to our influencers and brands via email. Your primary goal will be to resolve complex issues efficiently and effectively, ensuring a...


  • Mumbai, Maharashtra, India MiDigiWorld Full time

    About the RoleWe are looking for a skilled Customer Support Specialist to join our team at MiDigiWorld. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication and interpersonal skills, as well as the ability to work in a team environment.Key...


  • Mumbai, Maharashtra, India MiDigiWorld Full time

    Job Title: Customer Support SpecialistHarvest Online LLP under the brand name MIDIGIWORLD is an innovative online training platform focusing on upskilling and hobby development. With over 15 years of experience in training and development, we have adopted an online interactive training approach. Our mission is to create exceptional learning experiences...


  • Mumbai, Maharashtra, India Oxford Instruments Full time

    About the RoleThis exciting opportunity has arisen for a motivated and detail-oriented Customer Support Specialist to join our team at Oxford Instruments. As a key member of our Service team, you will play a vital role in ensuring seamless support to our customers across India.


  • Mumbai, Maharashtra, India The Nielsen Company Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at The Nielsen Company. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and loyalty to our company.Key...


  • Mumbai, Maharashtra, India upGrad Full time

    We are seeking a highly skilled Customer Support Specialist to join our team at upGrad. This role requires a strong customer service orientation, technical aptitude, and the ability to analyze data to improve support processes.Key Responsibilities:1. **Customer Support:** Respond promptly to customer inquiries via Freshdesk ticketing system, email, and...


  • Mumbai, Maharashtra, India Nasdaq Full time

    At Nasdaq, we're committed to breaking down barriers to inclusive prosperity. Our Customer Support/Operations Specialist will play a key role in enhancing and transforming the Calypso customer experience. You'll work directly with customers, partners, and internal groups to provide expert-level support and guidance on the use and configuration of Calypso...


  • Mumbai, Maharashtra, India HR PLACEMENT CONSULTANTS (HRPC) Full time

    Job Title: Technical Customer Support SpecialistAt HRPC, we are seeking a highly skilled Technical Customer Support Specialist to join our team. As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer support to our clients, troubleshooting complex technical issues, and ensuring a high level of customer...


  • Mumbai, Maharashtra, India TeamLease Digital Full time

    We're seeking a Customer Support Specialist to join our team at TeamLease Digital.The ideal candidate will have strong communication skills and the ability to work effectively in a fast-paced environment.Key Responsibilities:Assist customers through various channels, including email and phone.Resolve customer complaints and queries in a timely and...


  • Mumbai, Maharashtra, India IT Brisk Full time

    Customer Support Specialist Opportunity at IT BriskIT Brisk is hiring for top MNC. This customer support associate role involves working in a voice process environment. The position is based in Malad - Mumbai and requires a 5-day working week with 2 rotational off days. The ideal candidate should have a minimum of 6 months experience and be proficient in...


  • Mumbai, Maharashtra, India AviinTech Business Solutions Full time

    Role OverviewThe Customer Support Specialist plays a pivotal role in guaranteeing customer satisfaction and retention. This individual is responsible for providing prompt and effective support to customers addressing their inquiries, issues, and technical concerns related to UBI products and services. A deep understanding of UBI technology and a...


  • Mumbai, Maharashtra, India General Mills Full time

    We are seeking a highly skilled Customer Support Specialist to join our team at {company}. As a key member of our support team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving technical issues in a timely and professional manner.Key responsibilities include:Responding to customer inquiries...


  • Mumbai, Maharashtra, India Haptik Full time

    Customer Support Role at HaptikWe are seeking a skilled Customer Support Specialist to join our team at Haptik. As a Support Executive, you will be working in a fast-paced agile environment where you will use your knowledge and understanding of our platform to research and solve customer queries related to product and technical issues.Key...


  • Mumbai, Maharashtra, India Click Career Pro HR Solutions Full time

    Job OverviewClick Career Pro HR Solutions is seeking a dedicated professional to fill the role of Email Support Specialist. This is a remote position that requires exceptional customer service and technical support skills.Key ResponsibilitiesRespond to customer inquiries and resolve issues via emailMaintain a high level of customer satisfaction through...


  • Navi Mumbai, Maharashtra, India Arora Technologies P. Ltd Full time

    At Arora Technologies P. Ltd, we are seeking a skilled Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing top-notch service to our customers.Key Responsibilities:Handle equipment maintenance, repair, and calibration servicesInstall and commission instruments, as well as perform A.M.C....


  • Mumbai, Maharashtra, India RummyVerse Full time

    About RummyVerseRummyVerse is a dynamic and innovative company, and we're looking for talented individuals to join our team as a Customer Support Specialist.


  • Mumbai, Maharashtra, India Demographic HR Services Full time

    Job OverviewDemographic HR Services is looking for a skilled Customer Service Support Specialist to join our team.About the RoleThis is a fantastic opportunity for individuals who enjoy communicating with customers and providing excellent service. As a Customer Service Support Specialist, you will be responsible for handling customer inquiries via phone,...


  • Navi Mumbai, Maharashtra, India Quess Corp Limited Full time

    Job Title: Customer Support SpecialistKey Responsibilities:Provide international voice support to clientsWork in a night shift environmentCommunicate effectively with colleagues and clientsRequirements:Minimum one year of experience in international voice supportExcellent communication skillsAbility to work in a fast-paced environmentWork Environment:Five...


  • Mumbai, Maharashtra, India FLY Consulting Services Full time

    Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at FLY Consulting Services.Key Responsibilities:Process international voice calls with a high level of proficiency.Require 1 year of international voice experience.Hold a Plus 2 or any graduate degree.Work a 5-day week with 2 rotational weeks off.Rotate through pure...


  • Mumbai, Maharashtra, India Interactive Brokers Full time

    Job Summary: Interactive Brokers is seeking a skilled Customer Support Specialist to provide exceptional service to clients across the globe. The ideal candidate will have experience in international BPO and possess strong communication skills.Key Responsibilities:• Respond to client inquiries via phone, email, and chat• Develop in-depth knowledge of...