Digital Transformation Business Analyst
3 weeks ago
This is a multifaceted role with a high degree of responsibility and a broad spectrum of opportunities at FIS.
We are seeking an experienced Digital Transformation Business Analyst to join our team, responsible for driving initiatives on profitability improvement through automation. The ideal candidate will have strong analytical and problem-solving skills, excellent time management skills, and excellent verbal and written communication skills.
Responsibilities- Serve as escalation point for issues beyond operations analyst's authority; resolve conflicts involving scheduling, resources, or technical issues.
- Analyze data to forecast and prepare annual and monthly budget projections for a division or similar group of organizations.
- Track revenue and Opex on a monthly basis, comparing actual to forecasted figures and make necessary adjustments.
- Prepare reports for management summarizing results of research, analyses, and evaluation of any discrepancies.
- Liaise with Ops and other stakeholders to seek forward-looking guidance, vet and validate inputs, and build forecasting models in Excel.
- Drive initiatives on profitability improvement through automation, fulfill Adhoc requests, and work productively in a fast-paced call center environment.
- Create capacity plans, staffing/FTE forecasts, pricing scenarios, and other analysis required by management.
- Experience working with global/other teams, detail-oriented, and regard for timeliness.
- Owning the work assigned to ensure completeness without compromising timeliness or accuracy.
- A competitive salary ranging from $80,000 to $120,000 per annum, depending on location and experience.
- A variety of career development tools, resources, and opportunities.
- A broad range of professional education and personal development possibilities.
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