Dispute Resolution Expert
5 days ago
Hiring for Dispute & Chargeback (Associate, Analyst & Team Lead) at HCLTech in Chennai.
Company OverviewWe are a leading global technology company with offices across 60+ countries and a diverse workforce of 222,000 employees. Our company values innovation, teamwork, and employee growth.
As one of the fastest-growing large tech companies in the world, we offer a unique opportunity to work with colleagues from diverse backgrounds and contribute to our mission of making a positive impact on society.
Job DescriptionWe are seeking highly motivated and experienced professionals to join our Dispute & Chargeback team as Associate, Analyst, or Team Lead. The successful candidate will be responsible for:
- Researching credit/debit card disputes and building dispute cases to recover funds for merchants.
- Validating data from internal and third-party systems to ensure appropriate course of action is pursued.
- Ensuring accurate and timely responses to disputes during their lifecycle.
- Monitoring disputed transactions for potential fraudulent activity.
To succeed in this role, you should have:
- Strong computer skills and proficiency in MS Office.
- Experience in disputes or the payments industry, preferably with US market exposure.
- Excellent communication and analytical skills, with the ability to think critically and make informed decisions.
- For Team Lead position: Experience in team management, coaching, and leadership skills.
The estimated salary for this role is ₹8.5 Lakhs per annum, depending on experience and qualifications.
BenefitsWe offer a range of benefits, including:
- A competitive salary and bonus structure.
- A comprehensive health insurance plan.
- Flexible working hours and a virtual-first work environment.
- Ongoing training and development opportunities.
We believe in empowering our employees to grow and develop within the company. With us, you can expect:
- Transparent communication with senior-level employees.
- Ongoing learning and career development programs.
- Opportunities to experiment in different roles or industries.
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