Dispute Resolution Expert

5 days ago


Chennai, Tamil Nadu, India HCLTech Full time

Hiring for Dispute & Chargeback (Associate, Analyst & Team Lead) at HCLTech in Chennai.

Company Overview

We are a leading global technology company with offices across 60+ countries and a diverse workforce of 222,000 employees. Our company values innovation, teamwork, and employee growth.

As one of the fastest-growing large tech companies in the world, we offer a unique opportunity to work with colleagues from diverse backgrounds and contribute to our mission of making a positive impact on society.

Job Description

We are seeking highly motivated and experienced professionals to join our Dispute & Chargeback team as Associate, Analyst, or Team Lead. The successful candidate will be responsible for:

  • Researching credit/debit card disputes and building dispute cases to recover funds for merchants.
  • Validating data from internal and third-party systems to ensure appropriate course of action is pursued.
  • Ensuring accurate and timely responses to disputes during their lifecycle.
  • Monitoring disputed transactions for potential fraudulent activity.
Required Skills and Qualifications

To succeed in this role, you should have:

  • Strong computer skills and proficiency in MS Office.
  • Experience in disputes or the payments industry, preferably with US market exposure.
  • Excellent communication and analytical skills, with the ability to think critically and make informed decisions.
  • For Team Lead position: Experience in team management, coaching, and leadership skills.
Estimated Salary

The estimated salary for this role is ₹8.5 Lakhs per annum, depending on experience and qualifications.

Benefits

We offer a range of benefits, including:

  • A competitive salary and bonus structure.
  • A comprehensive health insurance plan.
  • Flexible working hours and a virtual-first work environment.
  • Ongoing training and development opportunities.
Growth Opportunities

We believe in empowering our employees to grow and develop within the company. With us, you can expect:

  • Transparent communication with senior-level employees.
  • Ongoing learning and career development programs.
  • Opportunities to experiment in different roles or industries.


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