IT Infrastructure Specialist

2 weeks ago


Noida, Uttar Pradesh, India Escalent Full time

About the Role:

Escalent is an award-winning data analytics and advisory firm seeking a skilled IT Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth functioning of our Site/Global IT System & Security Infrastructure.

Key Responsibilities:

  1. Providing front-line support for our products and services, including managing support requests, implementing changes, and working on projects.
  2. Monitoring issues to establish the root cause, whether it's related to Service Line, product code, data, or infrastructure.
  3. Handling Service Requests within the SLA target and to the requirement of the customer.
  4. Acting as the team specialist for at least one of the areas of IT support/products.
  5. Escalating issues to Service Management and 3rd line support as appropriate.
  6. Performing related duties as assigned or requested, directly and indirectly responsible for meeting day-to-day administrative needs and problem resolution within the Distributed network & Server environment.

Requirements:

To succeed in this role, you will have:

  • 5+ years of experience in a similar field.
  • Strong knowledge of Office 365 (o365) and Windows Server services support, including AD-DS, DNS, DHCP, etc.
  • Intermediate knowledge of firewalls and network.
  • Excellent written and verbal communication skills, with a high level of positive attitude and dedication.

About Escalent:

As a catalyst of progress for more than 40 years, our strategies guide the world's leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation.



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