Technical Infrastructure Engineer

2 days ago

Bengaluru, Karnataka, India HyrEzy Talent Solutions Full time
About the Role

We are seeking a skilled Technical Infrastructure Engineer to join our team at HyrEzy Talent Solutions.

Key Responsibilities
  • Serve as a System Engineer and technical escalation resource for the Microsoft O365 platform.
  • Provide design decisions and generate system design concept descriptions, and capability assessments.
  • Deploy, document, manage, and support technologies including but not limited to: Microsoft Teams, OneDrive, SharePoint, Active Directory, and Azure Active Directory, synchronization, and federation services.
  • Oversee effort to implement the infrastructure by analyzing the current system environment and infrastructure, using technical tools and utilities to perform complex product customization.
  • Manage related end user capabilities and coloration systems including O365 user accounts, shared mailboxes, distribution groups and Citrix VDI.
  • Take a proactive approach to monitoring platforms and services, identifying and predicting problems prior to them developing into emergencies and reporting recommendations to management.
  • Create and execute verification and validation plans, procedures, and maintain automation scripts utilizing PowerShell and/or other software development languages.
  • Apply broad product knowledge to improve, build reliability, security, benefit delivery and scalability into the O365 architecture.
  • Translate business requirements into efficient and effective technical solutions.
  • Ability to operate from task and project management tools such as JIRA & ServiceNow.
  • Implement new products and technologies laid out by senior Infrastructure engineers.
  • Assist peer technicians in troubleshooting and end-to-end root cause analysis for prompt mitigation of issue.
  • Engage in on-call rotation.
Requirements
  • 7+ years working with desktop and IT systems engineering.
  • 5+ years working with M365 & Azure administration.
  • Strong analytical and problem-solving skills.
  • Experience with service automation and collaboration services.
  • Self-starter with ability to perform independently with minimal supervision.
  • Strong time management skills and manages well in a fast-paced environment with frequently changing priorities and assignments.
  • Experience leading small to medium sized projects.
  • Excellent verbal and written communication with a professional demeanor.
  • Expert customer service skills, including the ability to listen, interpret and explain computer-related concepts in non-technical terms.
  • Possesses strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence and minimal direction.
  • Strong knowledge of current operating systems and software products.
Benefits
  • A competitive salary range of 10LPA - 18LPA based on experience.
  • Opportunities for growth and professional development.
  • A dynamic and supportive work environment.

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