Financial Services Quality Assurance Manager
1 week ago
We are seeking a highly skilled Financial Services Quality Assurance Manager to join our team in Platform Solutions. This is a unique opportunity to make a significant impact on the quality and efficiency of our financial services.
About UsAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Our company was founded in 1869, and we are a leading global investment banking, securities and investment management firm. We maintain offices around the world and believe that who you are makes you better at what you do.
Job Summary- Manage day-to-day functions of Quality Specialists in support of QA and High-Risk testing
- Partner with Compliance, Risk and Delivery process owners to ensure alignment of QA testing and continuous updates related to Knowledge Base [Right Answers] and Procedures
- Liaise with Change Management to monitor process changes that impact QA testing and coordinate relevant script updates
- Run calibration calls both internally within the QA team and externally with BPO QA teams/managers to ensure consistency in evaluation approach/scoring
- Provide QA reporting updates to Delivery leadership and Compliance/Risk
- Assist with responding to audits and providing requested data/samples
The successful candidate will have experience in Quality Assurance, preferably in financial industries/banking, with a focus on managing high-risk processes and ensuring regulatory compliance. They will also have excellent communication and interpersonal skills, with the ability to partner with multiple stakeholders across the business.
Requirements- 2-3 years Quality Assurance experience
- People management experience
- Familiarity with US banking regulations such as Reg Z, TILA and ECOA
- Microsoft office skills desired
- 4-5 years Quality Assurance experience, preferably in financial industries/banking
- People management responsibility and experience
- Microsoft office skills
- Familiarity with US banking regulations such as Reg Z, TILA and ECOA
- Ability to take data and analyze into meaningful results
$90,000 - $120,000 per year, depending on experience and qualifications.
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