Debt Recovery Team Lead
4 weeks ago
Role Overview:
The role bearer will oversee a team responsible for managing delinquencies in an assigned credit portfolio. This includes coordinating operational recovery activities, ensuring adherence to corporate policies, and minimizing front-end delinquencies.
Key Responsibilities:
- Manage a team of collectors to ensure efficient recovery of delinquent accounts.
- Collaborate with the legal team to provide sound advice on managing delinquencies.
- Track and control delinquency rates, focusing on non-starters and high-risk accounts.
- Develop and implement strategies to improve collection efficiency and reduce costs.
- Ensure compliance with legal guidelines and regulations.
- Monitor productivity and performance, setting parameters for collectors and reviewing progress daily.
Requirements:
- 5-10 years of experience in collections and debt recovery.
- Graduate in any field.
About IDFC FIRST Bank:
IDFC FIRST Bank is a leading financial institution committed to delivering exceptional customer experiences. As a collections manager, you will play a critical role in ensuring the bank's financial objectives are met while maintaining a strong focus on customer satisfaction.
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