AVP of Sales and Customer Experience

23 hours ago


Delhi, Delhi, India DMI Finance Private Limited Full time
About the Role

We are seeking an experienced AVP of Sales and Customer Experience to join our team at DMI Finance Private Limited. This is a challenging and rewarding role that requires a unique blend of sales, customer service, and leadership skills.

In this role, you will be responsible for managing our Outbound Customer Services team, which is focused on up-selling and cross-selling various financial products to our customers. You will work closely with external partners to drive growth and revenue, while also ensuring high standards of productivity, quality, and customer satisfaction.

Key Responsibilities:

  • Lead and manage a high-performing Outbound Sales team in banking/insurance industry
  • Develop and implement strategies to increase customer lifetime value and retention rates
  • Design and execute experiments to optimize channel costs and drive higher productivity
  • Collaborate with internal teams, including Tech, Product, Credit, Communication, and Customer Success, to drive growth and ensure correct implementation of growth hacks
  • Manage call center performance through performance monitoring, problem resolution, system audits, and quality assurance measures
  • Analyze call center trends and data to inform business decisions and improve process efficiency
  • Coach and develop call center representatives to provide exceptional customer support

Requirements:

  • 8-12 years of experience in relative field with MBA from premier institute
  • Experience in managing outbound sales teams in banking/insurance industry
  • Exceptional customer service, active listening, and verbal and written communication skills
  • Strong coaching and leadership skills, ability to motivate employees
  • Previous customer service experience, especially in same industry preferred

Salary: ₹1,200,000 - ₹1,800,000 per annum (dependent on experience)

About Us

DMI Finance Private Limited is a leading finance company that offers a range of financial products and services to individuals and businesses. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.



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