Senior Bereavement Claims Specialist
16 hours ago
We are seeking a highly skilled Senior Bereavement Claims Specialist to join our team at HCLTech. As a key member of our Bereavement Support Unit, you will be responsible for processing bereavement-related cases from initiation through to resolution.
Key Responsibilities- Validate and amend application details related to deceased accounts, ensuring compliance with policies and procedures.
- Provide feedback to the team on potential improvements in processing quality.
- Respond to escalations and support emails or phone calls in a professional and empathetic manner.
- Collaborate with team members to ensure all customer requests are addressed within service level agreements (SLAs).
Candidates selected for this role can expect a competitive salary ranging from ₹8.5 lakhs to ₹11.5 lakhs per annum, depending on experience. We also offer 5 days of work with cab facility available for home pickup and drop, as well as opportunities for career growth and development.
RequirementsTo succeed in this role, you will need:
- A Graduate degree in any stream, preferably in Commerce/Finance.
- 4+ years of experience in Banking/Financial services, especially in Bereavement Financial Services.
- Excellent communication skills and attention to detail.
- Strong analytical skills and good comprehension of English.
- Familiarity with MS Office (Word, Excel, etc.).
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