Nutanix Systems Reliability Specialist
2 weeks ago
The Opportunity
Are you a top-tier Systems Reliability Engineer with expertise in networking, virtualization, OS, Cloud, DevOps, and Storage domains? We seek a dedicated professional to join our team of leading technology specialists and contribute to cutting-edge projects that impact customer satisfaction and business success.
About the Team
Meet Ikram Khan, Sr. Manager, Worldwide Support. With a career built around customer support, he leads a team of technical experts who provide world-class support and champion for our customers. Our team values collaboration, learning, and growth in a supportive environment led by a manager who champions for our customers.
What We Value
Our team operates on a hybrid model, balancing office and remote work to maintain work-life balance. We work with customers to troubleshoot, debug, reproduce, and resolve complex technical issues. We collaborate with technology partners to resolve issues and push improvements in our ecosystem.
Your Role
- Work directly with our customers to troubleshoot, debug, reproduce, and resolve complex technical issues.
- Work with our developers to identify defects and opportunities for product improvement.
- Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure.
- Provide an analysis of our existing customer base to avoid and minimize risks in the install base.
- Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations.
- Collaborate with technology partners to resolve issues and push improvements in our ecosystem.
- Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do.
- Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis.
- Be a champion for our customers and go above and beyond to ensure customers are getting the most out of their investment in the Nutanix platform.
What You Will Bring
- Excellent written and verbal communication skills – you're able to work with a wide variety of people and collaborate with geographically distributed teams.
- Customer Obsession – you're passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed.
- Professional expertise troubleshooting in at least one of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud, or Enterprise Storage.
- Communication: Proficient in both written and verbal communication, with the ability to collaborate across geographically dispersed teams.
- Fluent proficiency in English.
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