Executive Leader
2 weeks ago
About Us
At ADCI, we strive to be a pioneer in the e-commerce space, where technology and innovation come together to create seamless shopping experiences for customers. As a leader in our field, we continue to grow and evolve, driven by our passion for excellence and customer satisfaction.
About the Role
We are seeking an Executive Leader to drive end-to-end business strategy and customer experience for our e-commerce platform. The successful candidate will develop and execute business process improvements and growth opportunities across multiple global teams and product lines, working closely with business, operations, and technical teams.
Key Responsibilities:
- Develop end-to-end business strategy, customer experience & offering for expansions
- Drive execution of business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business, operations and technical teams
- Identify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business, operations and technical teams
- Define, measure and present metrics and reports to leadership teams
- Effectively engage with customers to manage and resolve issues
- Troubleshoot and drive resolutions with Product teams
Requirements:
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications:
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Salary Range: $100,000 - $140,000 per annum, depending on experience.
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