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Concierge Executive

1 month ago

Mumbai, Maharashtra, India AccorHotel Full time

Job Summary

We are seeking a highly skilled Concierge Executive to join our team at AccorHotel. As the face of our organization, you will be responsible for providing exceptional service and assistance to our clients and guests.

Key Responsibilities:

  • Guest Relations: Welcome and assist guests upon arrival, offering a friendly and professional first impression. Respond promptly to inquiries and requests.
  • Information Management: Provide detailed information about local attractions, dining, events, and transportation options. Stay updated on local happenings and trends.
  • Reservations & Bookings: Facilitate reservations for restaurants, transportation, and entertainment. Manage scheduling and bookings to ensure seamless guest experiences.
  • Problem Solving: Address and resolve guest concerns or complaints in a timely and professional manner, maintaining a calm demeanor.
  • Networking: Build and maintain relationships with local vendors, service providers, and attractions to offer exclusive deals and experiences to guests.
  • Administrative Duties: Maintain accurate records of guest interactions and services provided. Assist with administrative tasks as needed.
  • Team Collaboration: Work closely with other departments (e.g. housekeeping, front desk) to ensure guest needs are met efficiently.
  • Special Events: Assist in organizing and executing special events or activities for guests, ensuring high-quality service and attention to detail.

Requirements:

  • Qualifications: Bachelor's degree in Hospitality Management or related field preferred. Proven experience in a customer service role, preferably in hospitality or a luxury service environment.
  • Skills: Exceptional customer service skills, strong problem-solving abilities, ability to work flexible hours, discretion and professionalism in handling confidential information.

Accommodations:

This is a full-time position, and remote work is not available.