Business Performance Strategist

3 weeks ago


Mohali, Punjab, India TaskUs Full time

About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect and grow their brands by leveraging a cloud-based infrastructure.

The People First culture at TaskUs has enabled us to expand our workforce to approximately 45,000 employees globally. We currently have a presence in twenty-three locations across twelve countries.

We are committed to a culture of constant motion, exploring new technologies and being ready to handle any challenge at a moment's notice. Our goal is to master consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We take pride in our inclusive environment and positive impact on the community.

As a Business Insights Analyst, you will be responsible for delivering key client analytics and consulting projects. You will develop analytical insights that measure our clients' performance across key inputs, such as content quality, compliance, performance metrics and customer experience.

Key Responsibilities:

  1. Develop and lead the thinking behind monitoring tools and dashboards to report on key results achieved by business and draw out insights on further optimization opportunities.
  2. Break down and communicate reports and opportunities to key operational partners.
  3. Maintain the back-end and front-end architecture of the BIDS reporting for the specific campaign(s) you support.
  4. Partner closely with Reporting Analysts, Data Visualization Analysts, Data Scientists, and Data Engineers to optimize the assigned business(s) you support.
  5. Closely attend and engage with business owners, cross-functional teams, and at times clients.

Skills and Qualifications:

  • At least two years of experience working in Consulting, Business Intelligence, Strategy/Insights, or similar teams.
  • Bachelor's degree, concentration in business, Business Intelligence, Data Analytics, Statistics or equivalent of experience in similar workspace.
  • Passionate about technology start-ups and driving innovation with data.
  • Strong problem-solving skills and analytical mindset with a test-measure-iterate approach.
  • Excellent communication skills.
  • Ability to manage and prioritize well across competing requirements.
  • High IT Literacy proven use of web and associated technologies (Excel, Power Point, Google apps).
  • Minimum 2 years of experience with Data Visualization tools (Tableau, Power Bi, etc.) is strongly preferred.
  • Hands on experience with Structured Query Language (SQL).
  • Ability to interact with directly and influence operational partners, cross-functional teams, senior clients.


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