Customer Support Specialist: Revolutionizing eCommerce Experience

1 day ago


Delhi, Delhi, India Spur Full time

About Spur

We are a fast-growing startup that revolutionizes marketing for eCom brands, creators, and businesses through automations on Instagram, Facebook, and WhatsApp.

Our platform helps them boost customer retention, streamline support, and improve customer satisfaction. We also empower creators to grow their followers and monetize their content effectively.

Role Overview

We're looking for a tech-savvy Customer Support Specialist who is quick to learn, proactive in solving problems, and excited about building scalable customer support processes. This is a hybrid role (Delhi-based candidates preferred), requiring 6 working days per week, with Saturday support being crucial.

The Job

This role involves handling chat support, conducting onboarding calls, and enhancing our knowledge base (including quick replies, help center articles, and training materials like videos). Over time, your contributions will shape an AI-powered support system that can answer most customer queries efficiently.

Your Key Responsibilities

  • Respond promptly to customer queries via chat, ensuring satisfaction and resolution.
  • Conduct onboarding calls to familiarize new customers with Spur's platform.
  • Build and maintain an extensive knowledge base, including:
  • Quick replies for common queries.
  • Help center articles and FAQs.
  • YouTube videos and tutorials.
  • Ensure every customer interaction updates the knowledge base for future reference.
  • Collaborate with the product and engineering teams to resolve technical issues and improve customer support processes.
  • Identify recurring customer pain points and proactively suggest solutions or improvements.

What You'll Need

To excel in this role, you'll need:

  • Tech-savviness with the ability to quickly adapt to new tools and technologies.
  • A proactive learner who can figure things out independently.
  • Strong written and verbal communication skills.
  • Experience in customer support or a related role (freshers with the right mindset are encouraged to apply).
  • Familiarity with eCommerce, SaaS, or AI tools is a plus.
  • Organized, detail-oriented, and able to multitask effectively.
  • Comfortable working in a hybrid setup (3 days from the office, 3 days remote if based in Delhi).

Why Choose Us?

At Spur, we offer a competitive salary (approximately ₹8.5 Lakhs - ₹10.5 Lakhs per annum) and opportunities for growth. You'll work closely with founders and a passionate team, enjoying flexible work arrangements to ensure work-life balance.

Perks & Benefits

You'll enjoy access to cutting-edge tools, including AI and CRM systems, making this a great opportunity to grow with a dynamic company.



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