ERP Support Services Lead

1 week ago


Gurgaon, Haryana, India Avery Dennison Smartrac Full time
About Avery Dennison Smartrac

A leading global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials.

Job Description

The Oracle Fusion support services delivery lead will oversee technical and functional support analysts, collaborating with cross-functional teams to ensure successful support services delivery.

Key Responsibilities:
  • Lead and manage a team of Oracle Fusion support engineers, providing guidance, mentoring, and performance feedback.
  • Foster a collaborative and supportive team environment focused on delivering high-quality support services.
  • Juggle multiple and conflicting priorities in a timely and sensitive way.
Incident Management:
  • Oversee the resolution of incidents related to Oracle Fusion applications, ensuring timely response, escalation, and resolution according to established SLAs / KPIs.
  • Coordinate with internal teams, AMS partners, third-party vendors, and Oracle support to address complex technical and functional issues and minimize downtime.
  • Coordinate and collaborate with teams of geographically dispersed resources to deliver optimal support services.
Problem Management:
  • Implement a proactive problem management process to identify and address recurring issues and root causes within the Oracle Fusion environment.
  • Collaborate with cross-functional teams to implement permanent fixes and preventive measures to improve system stability and reliability.
Service Improvement:
  • Continuously evaluate and improve support systems, procedures, and workflows to enhance service delivery efficiency and effectiveness.
  • Identify opportunities for automation, standardization, and optimization to streamline support operations and improve customer satisfaction.
  • Work with multiple teams to determine necessary activities to deliver projects throughout the given service line or function successfully.
Salary & Benefits

$120,000 per year plus benefits including health insurance, retirement plan, and paid time off.

Requirements
  • A degree in Computer Science and/or Engineering or equivalent experience.
  • Minimum 10+ years experience in IT Support Services Delivery.
  • 5+ years of experience in Oracle Fusion applications support, with at least two years in a leadership or managerial role.


  • Gurgaon, Haryana, India Avery Dennison Smartrac Full time

    Job OverviewAvery Dennison Corporation seeks a highly skilled and experienced professional to fill the role of Oracle Fusion Cloud ERP Support Services Delivery Lead. This position is a critical component of our IT support team, responsible for providing exceptional support services to our customers.Key Responsibilities:Team Leadership:Lead and manage a team...


  • Gurgaon, Haryana, India Vizlogic Full time

    Job Overview">Vizlogic is seeking an experienced ERP Compliance Specialist to join our team. As an ERP Compliance Specialist, you will play a critical role in ensuring the effectiveness of Oracle ERP systems and controls.Key Responsibilities:">">Audit Engagements: Manage and deliver audit engagements that assess the effectiveness of Oracle ERP systems and...


  • Gurgaon, Haryana, India Vizlogic Full time

    Job Title: Oracle ERP Systems AuditorAbout the Role:Vizlogic is seeking an experienced Oracle ERP Systems Auditor to join our team. As an Oracle ERP Systems Auditor, you will be responsible for managing and delivering audit engagements that assess the effectiveness of Oracle ERP systems and controls.Key Responsibilities:Conduct comprehensive reviews of...


  • Gurgaon, Haryana, India Boston Consulting Group Full time

    Role SummaryERP Implementation Manager at Boston Consulting GroupAbout the Role: As an ERP Implementation Manager, you will lead and deliver enterprise resource planning (ERP) projects across various industries and sectors. Your primary responsibility will be to manage project activities, ensuring timely delivery, quality, and client satisfaction.Your Key...


  • Gurgaon, Haryana, India Stryker Global Technology Center Pvt Ltd. Full time

    Job DescriptionPRMS Solution Senior LeadStryker Global Technology Center Pvt Ltd. is seeking a highly skilled PRMS Solution Senior Lead to join our team. As a key member of our Legacy ERP Tower, you will be responsible for technical and functional build lead management of the IT demand-to-build process, including vendor management. This individual will...


  • Gurgaon, Haryana, India Alpide Technologies (P) Ltd Full time

    ERP Solution Architect OpportunityWe are seeking a skilled ERP Solutions Architect to join our team at Alpide Technologies (P) Ltd. As an ERP Solutions Architect, you will play a pivotal role in defining and implementing our innovative ERP solutions.Key Responsibilities:Lead ERP, CRM, and Commerce implementations from start to finish.Oversee and manage all...

  • ERP Systems Manager

    2 weeks ago


    Gurgaon, Haryana, India MongoDB Full time

    MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data.We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only...


  • Gurgaon, Haryana, India Vizlogic Digital Solutions Pvt. Ltd. Full time

    Job Role: Oracle ERP AuditorAbout the Role:The Oracle ERP Auditor is a key member of our team at Vizlogic Digital Solutions Pvt. Ltd., responsible for managing and delivering audit engagements that assess the effectiveness of Oracle ERP systems and controls.Key Responsibilities:Oracle ERP Blueprint Reviews: Conduct comprehensive reviews of Oracle ERP...


  • Gurgaon, Haryana, India FIS Full time

    About the JobFIS is seeking a highly skilled ERP Systems Analyst Specialist to join our team. In this role, you will be responsible for all aspects of assigned technical projects and maintaining client relationships.Key ResponsibilitiesLead technical projects from development to deployment.Collaborate with development teams to understand business process...

  • ERP Coordinator

    5 days ago


    Gurgaon, Haryana, India The NorthCap University Full time

    Job Overview:The NorthCap University seeks an experienced ERP Coordinator to manage our academic operations. This role involves overseeing the registration process, coordinating schedules, and supporting administrative functions to ensure smooth university operations.Main Responsibilities:• Student Registration & Academic Record Management: Oversee...


  • Gurgaon, Haryana, India Valmet Full time

    Service Operations ManagerLocation: Gurugram, IndiaValmet is the leading global developer and supplier of technologies, automation and services for pulp, paper and energy industries. Valmet's vision is to become the global champion in serving its customers.As a Service Operations Manager at Valmet, you will be responsible for leading the back-end team for...


  • Gurgaon, Haryana, India MongoDB Full time

    Job DescriptionMongoDB, a pioneering force in the tech industry, is seeking an experienced Netsuite developer to join our innovative team. As a key player in our ERP landscape, you will be responsible for designing, developing, and implementing customizations and enhancements in our NetSuite system.This role offers a unique opportunity to collaborate with...


  • Gurgaon, Haryana, India GLG Full time

    Job DescriptionWe are seeking a highly skilled Technical ERP Systems Specialist to join our Finance Systems team at GLG.The successful candidate will be responsible for the implementation, maintenance, and optimization of Microsoft Dynamics Great Plains (GP) within our organization. Key responsibilities include managing day-to-day operations, executing...


  • Gurgaon, Haryana, India Easy ERP Technologies Pvt Ltd Full time

    Job Title: Business Development Executive InternJob Description:At Easy ERP Technologies Pvt Ltd, we are seeking a highly motivated and detail-oriented Business Development Executive Intern to join our team.Responsibilities:Coordinate with the reporting manager to understand daily tasks and responsibilities.Conduct data mining of potential prospects through...


  • Gurgaon, Haryana, India Bharuwa Solutions Private Limited Full time

    Marketing Leadership RoleA Senior Marketing Manager at Bharuwa Solutions will oversee the development and execution of marketing strategies to drive awareness, demand, and adoption of our ERP, Hospital Management System, Point of Sale, Customer Relationship Management, and Human Resource Management System products. The ideal candidate will have the ability...


  • Gurgaon, Haryana, India Axalta Full time

    At Axalta, we are constantly pushing the boundaries of innovation to create cutting-edge solutions for our customers.The SAP Financial Services Expert will be a key member of our team, responsible for ensuring that our SAP AR/Credit processes are globally consistent, productive, effective, and legally compliant.This role is a central conduit for the FIN IT...


  • Gurgaon, Haryana, India Waste Management Full time

    About the RoleAs an ERP Oracle Cloud Financial Systems Analyst at Waste Management, you will play a critical role in configuring and supporting our financial systems to ensure seamless operations. Your expertise will be instrumental in driving business value through efficient and effective system management.Key ResponsibilitiesConfigure and support ERP...


  • Gurgaon, Haryana, India Mygate Full time

    About the Role:We are seeking highly motivated and dynamic professionals to join our team as Senior Client Relationship Specialists - ERP Solutions. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, driving product adoption, and ensuring smooth operations.Key Responsibilities:Client...


  • Gurgaon, Haryana, India Mygate Full time

    MyGate is seeking a seasoned and dynamic ERP Senior Client Account Manager to lead our team of Client Account Managers (CAMs) while contributing as an individual performer.About the CompanyWe are pioneers of technology that enhances living experience. Sparked by the idea that technology can make security more effective, MyGate began its journey in early...


  • Gurgaon, Haryana, India Talent Integrators Full time

    We are seeking a highly skilled Customer Service Team Lead to oversee the customer service process and manage a team of representatives who will offer excellent customer service and after-sales support.Key Responsibilities:Leading a team of customer support representatives to deliver exceptional service.Developing and implementing customer service strategies...