Cloud Support Specialist
3 weeks ago
We are seeking a highly experienced Cloud Support Specialist to join our CCO team at OVHcloud.
The ideal candidate will have a strong background in Virtualization, Network, Linux, and Windows technical support skills, as well as the ability to identify, research, and resolve complex issues.
This role involves troubleshooting incidents, tracking internal ticket progress, and escalating issues to the appropriate parties for clarification and resolution when necessary.
The successful candidate will be responsible for managing, researching, and resolving issues related to OVHcloud US services, maintaining a high level of proficiency in all OVHcloud technologies, and working in a team environment.
Key responsibilities include:
- Manage ticket monitoring system by assigning tickets based on complexity and SLA responsibilities
- Use creative problem-solving skills to help customers implement solutions
- Follow up with customers to verify solutions are successful
- Summarize, communicate, and escalate customer experiences
The ideal candidate will have 1-3 years of administration and support experience with all of Windows server operating systems, and workstation operating systems in large environments, as well as familiarity with OVHcloud services, VMware vSphere, ESXi, and other Open source platform and products.
A strong commitment to setting goals and achieving results is essential, as is excellent communication (both oral and written), interpersonal, and customer service skills. The successful candidate will also have a basic level of VMware components, including vCenter, ESXi, Virtualization, VCD, Hypercoverged Infrastructure-Nutanix, and good network knowledge and troubleshooting skills.
Estimated salary: $80,000 - $110,000 per year, depending on location and experience.
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