Account Manager
2 weeks ago
We are seeking an experienced Account Manager to join our team at Goldmine Advertising in Chennai. As a key member of our client servicing operations, you will be responsible for managing end-to-end project delivery, ensuring seamless communication with clients, and driving business growth.
About the Role:
The ideal candidate will have a strong background in advertising, with a proven track record of delivering successful projects. You will work closely with our internal teams, including creative and strategy, to ensure timely and budget-friendly delivery of projects. Your exceptional communication and interpersonal skills will enable you to build strong relationships with clients, address their needs promptly, and drive high levels of client satisfaction and retention.
Key Responsibilities:
- Client Relationship Management:
- Build and maintain strong relationships with clients, acting as the primary point of contact for their needs and concerns.
- Understand clients' business objectives and provide strategic guidance to align with their goals.
- Address and resolve client issues promptly, ensuring high levels of client satisfaction and retention.
- Project Management & Execution:
- Management of end-to-end project operations, from initial briefing and planning through execution and delivery.
- Collaborate with internal teams to ensure projects are delivered on time and within budget.
- Prepare status updates and report on project KPIs to stakeholders.
- Operational Excellence:
- Develop and implement processes to streamline operations, optimize resources, and increase efficiency.
- Maintain a high standard of service delivery, ensuring all projects adhere to company quality standards and client expectations.
- Conduct regular analysis of client servicing metrics to identify opportunities for improvement.
- Budget & Financial Management:
- Ensure accurate billing and invoicing.
Requirements & Qualifications:
- A minimum of 3+ years of experience in client servicing or account management.
- Strong background in advertising, with knowledge of the BFSI sector an added advantage.
- Proven track record of delivering successful client projects.
- Excellent communication, negotiation, and interpersonal skills.
- Strong organizational skills, with the ability to manage multiple projects simultaneously.
- Analytical mindset with experience in using metrics to drive improvements.
What We Offer:
A competitive salary of ₹12,00,000 per annum, commensurate with your experience and qualifications, along with a range of benefits and opportunities for growth and development.
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