Global Mobility Support Expert

4 weeks ago


Bengaluru, Karnataka, India Graebel Companies Inc. Full time
Job Title: Relocation Support Specialist

Graebel is seeking a highly skilled Relocation Support Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to relocating transferees worldwide.

Key Responsibilities:

  • Deliver high-quality service across multiple platforms
  • Respond to inbound inquiries from relocating transferees worldwide related to the platform, process, and policy, through a shared mailbox
  • May assist transferees and internal finance team with resolving expense related inquiries
  • Call transferees for personal support as needed
  • Provide exceptional follow up and ensures escalated issues are directed appropriately
  • Perform administrative duties, which may include sending service orders, managing real estate referrals, researching expense reports, and gathering quotes for travel.
  • Communicating with internal and external client points of contacts
  • For some clients, may drive revenue opportunities through Home sale and Home Purchase programs
  • For some clients, may inform transferees of relocation support services available through the CitySwitcher program
  • Contribute to improving processes internally and for our transferees
  • Give input and improvement suggestions to new and developing processes
  • Support new operational processes and products
  • Additional responsibilities as needed


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