Catalog Manager, Listing Services Specialist

4 weeks ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time
About the Role

We are seeking a highly skilled Catalog Manager, Listing Services to join our team at ADCI HYD 13 SEZ. As a key member of our International Seller Services team, you will play a critical role in improving the Selling Partner and Customer experience by ensuring a consistent listing experience and higher listing quality.

Key Responsibilities
  • Lead and mentor a team of high-performing catalog specialists, fostering their professional development and growth.
  • Establish and maintain Standard Operating Procedures (SOPs) and process controls to ensure alignment with business goals and objectives.
  • Build and scale system-level solutions that drive metric impact and adoption across teams.
  • Collaborate with cross-functional partners to deliver value to customers, defining and meeting program scope within timelines.
  • Perform data analysis on trends observed and recommend solutions to product and business teams.
  • Drive continuous improvement and contribute to the Correction of Error (COE) process by documenting issues, RCAs, and action plans.
Requirements
  • 2+ years of project management experience.
  • 2+ years of people management experience.
  • B.Tech/M.Tech/Graduation with equivalent professional experience.
  • Experience leading process improvements and e-commerce/retail/service industry experience.
  • Strong analytical and problem-solving skills, with the ability to present complex information in a clear and concise manner.
  • Strong proficiency in MS Excel and SQL, with a preference for knowledge of analytics and statistical tools.
Preferred Qualifications
  • Knowledge of analytics and statistical tools such as SAS, PowerBI, SQL, and ETL DW concepts.
  • Experience in back-office operations, escalation management, and troubleshooting environments.

We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND.



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