Digital Transformation Manager
2 days ago
About Us
\Abstract Marketing Specialist RoleAt our company, we develop accessible AI to empower brands to scale their performance marketing efforts and augment their decision-making seamlessly. Our mission is to equip marketers with robust plug-and-play AI products, 200+ proprietary, self-evolving AI models without having to write a single line of code.
We have a global customer base that includes DHL Express, Joe & The Juice, Claroshop, Allbirds, L'Oreal, HDFC Bank, Skoda, Swiggy, Clar and SmartAsset, to name a few. These customers value our ability to deliver powerful AI infrastructure that helps them achieve measurable business results.
As a key member of our team, you will be responsible for managing the entire customer experience, upselling/cross-selling, and maintaining the hygiene of net promoter score. You will analyze data and insights to drive customer growth success and marketing strategies. You will play a crucial role in goal setting and strategy for all accounts and track the success of our solutions provided to customers.
Responsibilities:
- Manage the entire customer experience, upselling/cross-selling, and maintain the hygiene of net promoter score.
- Analyze data and insights to drive customer growth success and marketing strategies.
- Play a key role with respect to goal setting and strategy for all accounts and tracking the success of Pixis solutions provided to the customer.
- Act as an AI marketing solutions expert to identify, create, and implement marketing solutions to achieve measurable business results for our partners.
- Design metrics and measures for determining the ROI on Pixis products and become an evangelist for all Pixis products by educating clients on product solutions and best practices.
- Effectively address customer satisfaction and manage a diverse set of issues until resolved. This will include coordinating internal resources that interact with each customer.
- Understand and assess customer requirements, level of adoption of the service and assess the risk in renewing the current contract.
- Build a thorough understanding of client's brand, business, customers and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.
- Develop industry best practices, media strategies and benchmarking initiatives for various business use cases. Conduct knowledge sharing sessions with team members whenever needed, develop analytical frameworks and research protocols.
- Generate reports and present performance snapshots to internal stakeholders.
Requirements:
- Proven track record of hitting and overachieving retention and growth targets.
- Prior experience in Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc and analytic tools such as Omniture, GA, Appsflyer, Kochava etc.
- Achieve revenue targets for customers on a timely basis.
- Problem solver who can independently translate high-level goals into actionable plans.
- Growth mindset - creative and diligent Be able to multitask, prioritise, rapidly iterate and manage communications with different functions in a fast-paced startup environment.
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