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Institutional Investment Operations Manager

1 month ago

Hyderabad, Telangana, India WELLS FARGO BANK Full time
About the Role

The Operations Shared Services team is a cross-functional group of teams that provide support for reference data and the broader Wells Fargo organization. Our team aims to be the owners and stewards of both client and product data, with a focus on operational excellence and superior client servicing.

Key Responsibilities
  • Manage teams' performance and ensure successful service delivery to various stakeholders across the globe.
  • Ensure business-as-usual (BAU) is processed as per service level agreements (SLAs).
  • Manage end-to-end service delivery and drive quality as a differentiating factor with regards to process excellence.
  • Be proactive in identifying process and knowledge gaps, and effectively manage escalations.
  • Workforce management, scheduling & rostering, leave planning.
  • Provide monthly performance metrics of onboarding controls in a scorecard to senior stakeholders within Shared Services.
  • Provide weekly progress reports showing trends of sampling error rates with regards to manual controls, as well as commentary on key findings.
  • Develop and maintain a world-class and productive team.
  • Ensure a strong focus on short- and long-term objectives, training, succession planning, career development, and managing career opportunities.
  • Interact with the team daily and conduct monthly one-on-one meetings.
  • Manage training needs of the team along with ensuring completion of mandatory targets.
  • Performance management, conduct appraisals, complete action plans for people development.
  • Ensure learning initiatives, adherence to discipline, punctuality, and compliance by the team & attrition management.
Global Stakeholder Management
  • Maintain harmonious relationships with global stakeholders, effectively syndicating on relevant issues, influencing to arrive at the right decisions.
  • Interact and communicate with business partners/requestors regularly to help them manage their expectations.
  • Institute sturdy communication channels with business partners to manage escalations and take proactive steps to avoid any form of escalations.
Risk & Controls Mindset
  • Know every single risk & control ID from the RCSA/RAU exercise, & ensure 100% compliance of them, including reporting and evidencing them at agreed periodic stages.
  • Ensure operational practices are following relevant risk standards, policies, and regulations to maintain an effective control environment.
  • Responsible for Business Continuity, Breaches/Incidents and Quality Assurance.
  • Ensure updating of SOPs/Issue Logs/Exception Logs.
  • Ensure BCP strategy is in place for the team.
  • Ensure that the Daily Checklist is signed off by the managers/supervisors.
  • Should display an appreciation of control, quality and risk related issues. Ensure existent controls are followed by the team.
  • Ensure that the team has an effective Quality Check process in place.
Delivery of Strategic Programs
  • Support and manage the delivery of the Firm's strategic programs in a high-quality, cost-effective, timely and sustainable manner with risks and issues identified, prioritized, escalated and managed in a timely and open fashion.
Change Leadership
  • Lead the change initiatives across the PRD function in a seamless manner in close partnership with the global stakeholders.
  • Identify opportunities for increasing operational efficiencies.
  • Measure effectiveness and efficiency of the Operational processes and should be able to drive technological interventions to build scale and efficiency.
  • Assist in projects on data interfaces between systems such as defining project scope, data requirements and sources/resources.
  • Participate in special projects revolving around data cleanups, process improvement analysis and reporting.
  • Convert business problem statements into cost-effective, scalable, reliable & user-friendly solutions.
  • To plan & estimate efforts during analysis & requirements gathering phase.
Re-engineering Initiatives
  • Partner with Technology and the lines of business, to deep-dive and identify potential opportunities and drive towards executable solutions, improving controls and delivering cost saves.
  • To keep updated on trending Operations requirements and manage internal stakeholders to build efficiencies of scale through IT as a platform.
  • Identify the need and scope of automation in various processes and work closely with the IT team.
Required Qualifications
  • 2+ years of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 1+ years of Leadership experience.
  • MBA or an advanced degree (or equivalent experience).
  • 14+ years Reference Data Operations or client onboarding, including specifically subject knowledge of Static Data, Confirmation & Settlements, Client Onboarding & experience with a top-tier bank, including 10 years in a supervisory role and motivating and leading large teams.
  • Should have hands-on experience on the call coaching and handling client's call.
  • The candidate must have hands-on experience in SWIFT Messages (Predominantly MT202 & MT103).
  • Candidate must possess knowledge of Securities, Capital Market & Different Asset Classes.
  • Knowledge of Phonetics & DocuSign applications are added advantage.
  • Strategic thinking and good business judgment skills.
  • Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment.
  • Ability to successfully influence many different groups and individuals to deliver high-quality and timely deliverables.
  • Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions.
  • Ability to work independently in a dynamic and rapidly changing environment and manage multiple priorities.
  • Proficiency in MS Office tools.
  • Experience working with senior leaders straddling across Technology, Operations and Strategy a plus.