Career Opportunity: Business Process Improvement Leader

4 days ago

Jamnagar, Gujarat, India beBeeLeadership Full time ₹ 10,00,000 - ₹ 18,00,000
Business Support Team Supervisor Business Role

This is a key leadership role within the organization. The successful candidate will be responsible for leading a team of professionals to achieve business objectives and drive process improvements.

Responsibilities include:

  • Deliver/ Manage KPI's and metrics in line with prescribed targets
  • Prioritize and organize work according to business priorities.
  • Develop an in-depth understanding of technical aspects of processes.
  • Driving process improvements within the team for improved efficiency, client experience or better risk controls
  • Periodic review of process risks and ensuring adequate controls are in place.
  • Meeting with stakeholders to discuss process-related challenges and opportunities
  • Work with relevant stakeholders for effectively resolving escalations.
  • Leading projects / tasks E2E in coordination with onshore stakeholders

Additionally, the ideal candidate will have strong resource planning skills, including forecasting and planning of resource requirements, managing resources efficiently through peaks and troughs in the business cycle, and ensuring contingency planning is in place for critical resources.

People management and development skills are also essential, including setting appropriate goals & expectations for the team, conducting regular progress reviews, working closely with individuals, assessing and developing competency levels, proactive identification of performance issues, creating action plans and coaching to improve performance, conducting 1-1 and team meetings, managing attrition and absenteeism in the team.

The successful candidate will have the following qualifications:

  • Any Graduate / Postgraduate

Key skills required include excellent verbal and written communication skills, good interpersonal skills, good analytical skills, a good understanding of accounting & insurance principles, and proficiency in Microsoft Office.

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