Strategic Service Transition Leader
1 week ago
The Strategic Service Transition Leader is a senior management position responsible for overseeing the transition of complex services. This involves taking full accountability for the transition process, developing the organization's approach, and defining acceptance criteria.
Key Responsibilities:- Owning the transition process, including developing the organization's approach and defining acceptance criteria.
- Acting as the point of escalation for transition projects and taking responsibility for resolving or owning the resolution of all escalated issues.
- Maintaining expertise on transition management approach and methodology.
- Managing risk and minimizing potential failure by planning and ensuring the execution of all testing, training, and change management activities.
- Contributing to the Pre-Sales process by partnering with internal stakeholders to understand client requirements and plan and design the required transition process.
- Establishing positive relationships with stakeholders and engaging with them on a regular basis.
- Identifying resource requirements for the transition project and negotiating and agreeing the use of resources.
- Compiling process definition and requirement specifications for toolsets and resources required to deliver the service.
- Ensuring the environment is prepared, configured, and equipped to operate and support the client service according to agreed Service Level Agreements.
- Performing as a people manager to the cross-functional transition team, developing team members to grow in their roles.
- Significant knowledge of project management methodologies, tools, and standards (both Waterfall and Agile).
- Significant business and commercial acumen coupled with strategic thinking ability.
- Ability to develop and enhance client and stakeholder relationships.
- Significant understanding of IT industry and expertise on transition management approaches and methodologies.
- Ability to construct plans and schedules with pricing information within a framework.
- Ability to interpret, deconstruct, and contribute to contract collateral.
- Excellent communication skills, both verbal and written.
The estimated salary for this role is $120,000 - $180,000 per annum, depending on experience. NTT DATA offers a range of benefits, including health insurance, retirement plans, and opportunities for professional growth and development.
About NTT DataNTT Data is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success.
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