Technical Service Manager
1 day ago
Company Overview:
SOFARSOLAR is a leading Chinese manufacturer of string inverter systems, employing over 2000 people globally. Founded in 2013, the company has established itself as one of China's top 5 string inverter manufacturers.
Job Summary:
We are seeking an experienced Technical Service Manager to lead our solar and energy service team in India. This role will be responsible for providing after-sales support to customers, handling customer queries, and managing service spares requirements.
Key Responsibilities:
- Provide technical support to customers on solar and energy products
- Handle customer complaints and resolve issues efficiently
- Manage service spares inventory and ensure timely delivery
- Coordinate with commercial departments to meet service replacement delivery timelines
- Collect payment from customers for service sales
- Update weekly and monthly reports on service performance
Requirements:
- Bachelor's degree in Electrical or Electronics Engineering (preferably with an MBA)
- At least 12-18 years of experience in after-sales service of solar and energy products
- Excellent communication and problem-solving skills
- Familiarity with solar and energy products, including UPS, inverters, solar batteries, and solar panels
Salary Estimate:
The estimated salary for this position is ₹35 lakhs per annum, based on industry standards and location. However, this may vary depending on individual qualifications and experience.
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