Technical Service Manager

1 day ago


Delhi, Delhi, India SOFAR Full time

Company Overview:

SOFARSOLAR is a leading Chinese manufacturer of string inverter systems, employing over 2000 people globally. Founded in 2013, the company has established itself as one of China's top 5 string inverter manufacturers.

Job Summary:

We are seeking an experienced Technical Service Manager to lead our solar and energy service team in India. This role will be responsible for providing after-sales support to customers, handling customer queries, and managing service spares requirements.

Key Responsibilities:

  • Provide technical support to customers on solar and energy products
  • Handle customer complaints and resolve issues efficiently
  • Manage service spares inventory and ensure timely delivery
  • Coordinate with commercial departments to meet service replacement delivery timelines
  • Collect payment from customers for service sales
  • Update weekly and monthly reports on service performance

Requirements:

  • Bachelor's degree in Electrical or Electronics Engineering (preferably with an MBA)
  • At least 12-18 years of experience in after-sales service of solar and energy products
  • Excellent communication and problem-solving skills
  • Familiarity with solar and energy products, including UPS, inverters, solar batteries, and solar panels

Salary Estimate:

The estimated salary for this position is ₹35 lakhs per annum, based on industry standards and location. However, this may vary depending on individual qualifications and experience.



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