HR Support Specialist

2 weeks ago

Hyderabad, Telangana, India Ideagen Full time

About Ideagen

Ideagen is a global software company that provides innovative solutions to various industries. Our mission is to empower organizations to achieve their goals and improve their operations.

We are seeking a highly organized and proactive HR Support Specialist to join our People team. The successful candidate will provide administrative support in responding to different HR queries and issues, acting as the first point of contact for all employees contacting the People team throughout the employee life cycle.

The ideal candidate will have an administrative background, excellent communication skills, and the ability to work with confidential information. A flexible approach to new challenges and comfortable working in an environment subject to change are essential.

Key Responsibilities:

  • Deliver excellent customer service to the business ensuring accuracy and efficiency with responses
  • Support with the onboarding of new starters through sending offers of employment, setting them up on the electronic HR system, conducting right to work checks, ensuring all payroll documents are provided, and monitoring probation progress
  • Be the first line support for employees and line managers with general queries and advice on policies, escalating to the VP of People - Shared Services where required
  • Own incoming queries in the People shared inbox for the business area and categorize where appropriate
  • Provide notetaking support in formal meetings and write up formal outcome letters where necessary
  • Draft and produce employee letters such as changes to terms and conditions, family leave, references, and resignation acknowledgements
  • Provide proactive support to the wider People team
  • Produce reports and analysis on People data
  • Build positive and effective relationships with the wider business and appropriate stakeholders

Skills and Qualifications:

  • Team player with a proactive 'can do' attitude
  • Administrative background and ability to hit the ground running
  • Flexible approach to new challenges and comfortable working in an environment subject to change
  • Ability to work and communicate with a diverse range of people
  • Well-organized and methodical approach with high levels of attention to detail
  • Understanding of the importance of absolute confidentiality and discretion

Estimated Salary: £25,000 - £35,000 per annum, depending on experience

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