Airport Ground Transport Operations Manager

2 days ago


Hyderabad, Telangana, India GMR Group Full time

We are seeking an experienced Airport Ground Transport Operations Manager to join our team at GMR Group.

Job Overview

The successful candidate will be responsible for managing the operations, upkeep, and maintenance of all areas related to ground transport including the Public Transport Center and the Car Park. This includes managing and monitoring the Customer Feedback Management System of the Ground Transport Department.

In this role, you will also be responsible for achieving Key Performance Indicators (KPIs) and Key Result Areas (KRAs) for the Ground Transport Vertical. Additionally, you will work on developing a comprehensive electronic surveillance system for the entire landside area and establish a Ground Transportation Control Center (GTCC) in coordination with the Head of GT and EM.

Responsibilities
  • Manage and monitor the operations, upkeep, and maintenance of all areas related to ground transport
  • Develop and implement strategies to improve customer satisfaction and experience during the transportation process at the airport
  • Work closely with stakeholders, service partners, and other departments to ensure seamless operations
  • Monitor and analyze KPIs and KRAs to drive performance improvement
  • Collaborate with the Head of GT and EM to develop and implement a comprehensive electronic surveillance system

This is an exciting opportunity for a motivated and experienced professional to take on a leadership role in our airport operations team. If you have a passion for delivering exceptional customer experiences and driving operational excellence, we encourage you to apply.



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