Software Support Specialist
4 weeks ago
Software Support Executive Job Description
We are seeking a highly skilled & dedicated Software Support Executive to join our team at ZipBooks Software Solutions Pvt. Ltd. This role involves providing exceptional support to our clients using our Cloud-based Accounting ERP software.
Key Responsibilities:
- Client Communication: Respond to client inquiries, resolve issues, and provide guidance on software usage.
- Support after Sales: Offer ongoing support to clients post-purchase to ensure they get the most out of our software.
- Ticket Generation: Create and manage tickets to track client issues and resolve them efficiently.
- ERP Software Handling: Provide expert support in using our Cloud-based Accounting ERP software, including troubleshooting and resolving technical issues.
- Team Management: Collaborate with our team to ensure seamless support delivery to our clients.
- Accounting Knowledge: Stay up-to-date with the latest accounting practices and software updates to provide effective support.
- Back Office Work: Perform administrative tasks to ensure smooth day-to-day operations.
- Voice Process Job: Engage in voice-based customer interactions to resolve issues and provide support.
Benefits:
- 5 days working
- Leave Benefits
- No bond policy
Looking for a talented individual who can provide top-notch support to our clients. If you have a passion for technology and a knack for troubleshooting, we'd love to hear from you
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