Current jobs related to Technical Support Specialist - Mumbai, Maharashtra - Initiate International

  • Technical Support Specialist

    1 month ago

    Mumbai, Maharashtra, India ConnectWise Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at ConnectWise. As a Technical Support Specialist, you will be responsible for providing technical support to users using the CW PSA software by evaluating user needs, identifying problems, and finding solutions.Key...

  • Technical Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India INTINERI INFOSOL PRIVATE LIMITED Full time

    **Job Title:** Technical Support Specialist**Job Summary:** We are seeking a skilled Technical Support Specialist to join our team at INTINERI INFOSOL PRIVATE LIMITED.**Key Responsibilities:Provide hardware support (Laptops, Desktops, Printers, Servers) and software troubleshooting.Deliver technical support via phone and email with one-call...

  • Technical Support Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Vimerse Infotech inc Full time

    Job Title: Technical Support SpecialistAt Vimerse Infotech inc, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-line support for issues related to Mac and Windows applications. Your primary goal will be to troubleshoot and resolve common software...

  • Technical Support Specialist

    1 month ago

    Mumbai, Maharashtra, India Access Healthcare Services Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Access Healthcare Services. The ideal candidate will have 6 months to 2 years of experience in technical support for computer hardware and operating systems.Key Responsibilities:Installation of Windows and configuration of...

  • Technical Support Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Altois Full time

    About this role:We are seeking a skilled Technical Support Specialist to join our team at Altois. As a Technical Support Specialist, you will be responsible for providing timely and accurate technical support to our clients.Key responsibilities:Troubleshooting technical issues: You will troubleshoot technical issues related to CRM software deployments and...

  • Technical Support Specialist

    4 weeks ago

    Mumbai, Maharashtra, India D engage Full time

    Product Support SpecialistWe are seeking a highly skilled Product Support Specialist to join our team at D engage. As a Product Support Specialist, you will play a key role in collaborating with customer support teams to deliver impactful features and enhancements. You will focus on gathering user requirements and helping translate these into suitable...

  • Technical Support Specialist

    1 month ago

    Mumbai, Maharashtra, India Nerve Solutions Full time

    Support Specialist Role OverviewAt Nerve Solutions, we are seeking a highly skilled and motivated Support Specialist to join our team. As a Support Specialist, you will play a critical role in providing technical support and customer service for our in-house RMS product.Key Responsibilities:Technical Support: Provide first-line technical support for our RMS...

  • Technical Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India D engage Full time

    Technical Services SpecialistD engage is a leading MarTech SaaS company founded by experienced entrepreneurs. We are seeking a skilled Technical Services Specialist to join our team in India. As a key member of our technical services team, you will be responsible for delivering high-quality technical support to our clients.Key ResponsibilitiesDevelop and...

  • Technical Support Specialist

    1 month ago

    Mumbai, Maharashtra, India Sectona Full time

    Job Title: Technical Support SpecialistAbout the Role:As a Technical Support Specialist at Sectona, you will be responsible for providing expert technical support to our customers. You will be the primary point of contact for customers experiencing technical issues with our products.Key Responsibilities:* Provide technical support to customers via phone,...

  • Technical Support Specialist

    3 weeks ago

    Navi Mumbai, Maharashtra, India Equinox Agents Full time

    Job SummaryEquinox Agents is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:• Communicate effectively with customers to resolve their technical issues.• Collaborate with other...

  • Technical Support Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Cisco Full time

    Job Overview:We are seeking a skilled and motivated Technical Support Specialist to join our team at Cisco. The successful candidate will be responsible for providing expert support and troubleshooting services to our customers, focusing on Cisco's Security Technology Portfolio.

  • Technical Support Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Vertoz Full time

    Job OverviewWe are seeking a proactive and detail-oriented Technical Support Specialist to join our team at Vertoz. As a Technical Support Specialist, you will be responsible for providing top-notch technical support for our products and services, including Web Email Hosting Domain Name Registrations, and more.About UsVertoz is an AI-powered MadTech and...

  • Technical Support Specialist

    1 month ago

    Mumbai, Maharashtra, India Interactive Brokers Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Interactive Brokers. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our internal users.Key ResponsibilitiesTake ownership of internal user issues reported and see problems through to resolution.Research,...

  • Technical Support Specialist

    4 weeks ago

    Mumbai, Maharashtra, India General Mills Full time

    Job Title: Technical Support SpecialistJob Summary:As a Technical Support Specialist at General Mills, you will play a key role in supporting local sales and business development initiatives. Your technical expertise will serve as a valuable resource for Hotels and Restaurants, helping them to optimize their operations and increase sales.Key...

  • Technical Support Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Smart Search Consultants Full time

    **Job Description:**We are seeking an experienced Technical Support Specialist to join our team at Smart Search Consultants.As a Technical Support Specialist, you will be responsible for providing L1/L2 support for our medium-sized web-based applications.You will work closely with our business users to resolve tickets, ensure SLA adherence, and maintain a...

  • Technical Support Specialist

    1 month ago

    Mumbai, Maharashtra, India Vertoz Full time

    Job Title: Technical Support SpecialistJob Description:We are seeking a proactive and detail-oriented Technical Support Specialist to provide top-notch technical support for our products and services, including Web-Email Hosting, Domain Name Registrations, and more.Company Overview:Vertoz (NSEI: VERTOZ) is an AI-powered MadTech and CloudTech Platform...

  • Technical Support Specialist

    3 weeks ago

    Navi Mumbai, Maharashtra, India Jio Full time

    Job SummaryJob Title: Technical Support SpecialistJob Description:Jio seeks a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for monitoring, operating, managing, troubleshooting, and restoring the service. You will engage in day-to-day high Severity Incident Resolution and perform Root Cause...

  • Technical Support Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Access Healthcare Services Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Access Healthcare Services. The ideal candidate will have a strong background in technical support, with a focus on computer hardware and operating systems.Key Responsibilities:Providing technical support and troubleshooting for computer hardware and operating...

  • IT Technical Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India Addnectar Solutions Full time

    **Job Title:** IT Technical Support SpecialistResponsibilities:Install, configure, and maintain client computer systems.Provide technical support via phone, email, or remote-access systems.Diagnose and resolve software, hardware, and networking issues.Meet with clients to discuss technical requirements and solutions.Offer expert advice to ensure seamless IT...

  • Technical Support Specialist

    1 month ago

    Mumbai, Maharashtra, India Nasdaq Full time

    Job SummaryNasdaq is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and internal teams. This includes troubleshooting and resolving technical issues, as well as implementing and delivering releases to our clients.Key...

Technical Support Specialist

1 month ago

Mumbai, Maharashtra, India Initiate International Full time
Job Title: Operation Support Analyst

At Initiate International, we are seeking a skilled Operation Support Analyst to join our dynamic team. As a key member of our operations team, you will play a pivotal role in delivering best-in-class payment services by providing prompt and accurate support to customers, partners, and internal stakeholders.


Key Responsibilities:
  • Assist customers, partners, and internal stakeholders through various communication channels, including email, chat, and service management platforms.
  • Promptly acknowledge and resolve customer requests according to priority and within defined service level agreements.
  • Follow standard operating procedures, utilizing knowledge base articles, internal documentation, and training resources to resolve requests.
  • Support ongoing service operations by monitoring and managing vendor services, reconciling transactions and subscription accounts, and handling offline refund processing.
  • Provide professional, courteous, and efficient service, exceeding customer expectations.
  • Collaborate with the Customer Support team, offering expertise and assistance for ad-hoc or complex cases.
  • Escalate advanced or ad-hoc requests to higher-level tiers or other internal teams when necessary.
  • Contribute to the maintenance of accurate knowledge bases and standard operating procedures, integrating insights from support case resolutions to enhance overall knowledge.
  • Utilize analysis and information retrieval tools to gather, analyze, troubleshoot, and resolve customer requests.

Requirements:
  • Higher education, such as a bachelor's degree, or equivalent work experience.
  • Minimum of 2 years' experience in customer-facing support roles, such as customer support, customer success, help desk, or technical support.
  • Proficiency in online electronic payment processing, including transaction troubleshooting and familiarity with e-commerce environments.
  • Familiarity with service management tools like Zendesk, Jira Service Management, or ServiceNow.
  • Strong data analysis skills, including working with relational databases, data visualization, Microsoft Excel data analysis tools (including Pivot tables), and statistical analysis.
  • Working knowledge of websites, web applications, and mobile applications, including APIs.
  • Excellent critical thinking and analytical skills, enabling effective problem-solving and decision-making.
  • Ability to thrive under pressure while maintaining professionalism.
  • Excellent multitasking abilities and the capacity to make real-time decisions in a fast-paced, high-volume environment.
  • Eagerness to learn and grow, particularly in technical areas.
  • Self-motivation, initiative, and accountability in handling responsibilities and tasks.
  • Effective collaboration skills, both in individual and team-oriented settings, with active participation.
  • Flexibility in working hours, as occasional work outside of traditional office hours may be required to serve a global customer base.

We are looking for a dedicated and skilled Operation Support Analyst who is passionate about providing top-notch support and has a knack for problem-solving. If you are eager to elevate your career with an exciting opportunity in the heart of Mumbai, apply today and become part of a journey in delivering outstanding support.



Requirements