Zonal Business Manager
1 month ago
Café Coffee Day is India's largest café chain, with over 460 cafes across the country. Our company has pioneered the coffee culture in the chained café segment in India, offering a range of delectable food and beverage products in a contemporary, youthful ambience.
Key Responsibilities- Strategic Planning
Develop and implement strategic business plans for designated geographic zones, setting goals, objectives, and key performance indicators (KPIs) to ensure the zone meets or exceeds its targets.
Team ManagementOversee a team of Area or Regional Managers and other staff within the zone, including hiring, training, coaching, and mentoring team members, as well as setting performance targets and conducting regular performance reviews.
Sales and Revenue GrowthDrive sales and revenue growth within the assigned zone, working with teams to develop and execute sales strategies, monitor sales performance, and make necessary adjustments to achieve or exceed sales targets.
Market AnalysisAnalyze market conditions, trends, and competition within the zone to identify opportunities and threats, providing crucial information for making informed business decisions and adjustments to strategies.
Budget ManagementManage budgets, control costs, and ensure that financial objectives are met for the zone.
Relationship ManagementBuild and maintain relationships with key customers, partners, and stakeholders within the designated zone, resolving customer issues and ensuring customer satisfaction.
Compliance and ReportingEnsure that activities within the zone adhere to company policies and regulations, providing regular reports to higher management on zone performance and relevant metrics.
CommunicationLiaise with senior management, other departments, and teams to ensure smooth operations and alignment with the company's overall goals and strategies.
Problem SolvingAddress and resolve issues and challenges that arise within the zone, including troubleshooting operational problems, resolving disputes, and finding creative solutions to meet objectives.
Performance EvaluationEvaluate the performance of team members and implement performance improvement plans when necessary, identifying training and development needs to enhance the skills of teams.
Continuous ImprovementSeek ways to improve operations and processes within the zone to increase efficiency and performance, continuously evaluating and refining strategies to meet objectives.
Desired Candidate Profile- Education
Graduation with an MBA from a reputable institution.
Experience10+ years of experience, preferably in Retail (Food & Beverages / QSR / FMCG).
Functional SkillsExcellent communication skills, both written and verbal, are essential for interacting with team members, senior management, customers, and other stakeholders. Strong analytical skills to assess market conditions, competition, and performance metrics are also crucial.
Technical SkillsDemonstrated leadership abilities, including team management, coaching, and mentoring, are essential. Knowledge of industry trends and competitive landscape is also valuable.
Language FluencyEnglish, Hindi, and any other local language.
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