Human Resources Shared Services Specialist

1 day ago


Delhi, Delhi, India Aptean Full time

At Aptean, we are changing the way companies think about their enterprise software solutions. Our bespoke ERP systems are transforming a huge range of global businesses, from food producers to manufacturers. As a Senior Associate in our Global HR Shared Services team, you will play a critical role in delivering best-in-class service experiences for our clients.

The ideal candidate will have a Bachelor's degree and a minimum 4-7 years of relevant experience in HR Shared Services. Responsibilities include managing 2nd Level escalation for all queries, supporting 1st Level tickets during peak timings, training and education to HR/HR Agents, quality checks for all the master data and actions performed by Tier-1 in Employee Central (Oracle), monitoring solution provided and customer experience, analyzing possible solutions using standard procedures, maintaining quality standards and evidence for audit, collecting and maintaining required changes in the online HR Knowledge Base, preparing FAQs to ensure proactive solutions of all queries, highlighting the need for communication for employees/HR, and collaborating with site HR in day-to-day operations.

We estimate the annual salary for this position to be around $80,000-$110,000 based on industry standards and location. This is an exciting opportunity to join a dynamic global organization and contribute to the delivery of a world-class service experience for our clients.

Aptean is committed to promoting a company culture where diversity, equity, and inclusion are central. We are looking for candidates who share our values and are passionate about making a difference in the lives of our clients.



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