Global Service Transition Manager

6 days ago


Noida, Uttar Pradesh, India Capgemini Full time
Job Description

A high-level professional is required to manage the transition of services and staff from one location to another, or from one service provider to another.

Main Responsibilities:
  • Ensure service levels are maintained throughout the transition process.
  • Maintain the budget and project plans, and report to internal management and customers.
  • Deliver a high-quality, professional, and proactive customer-focused service on a daily basis.

Key Skills and Qualifications:

  • Influencing and shaping transition solutions with the bid team, solution analysts, and architects.
  • Managing project responsibilities to time, cost, and quality.
  • Ownership of project financials and managing month-end processes and forecasting inputs.
  • Identifying and managing changes in scope, obtaining client buy-in, and identifying further revenue opportunities.

Benefits:

  • Contribute to proposal development and create a value proposition for clients.
  • Work with the Transformation team to drive DGEM alignment and develop implementation plans and timelines.
  • Deliver on implementation plan initiatives and contribute to Academies to ensure effective training.
  • Responsible for training service delivery teams and proactively resolving issues and improving processes.

Salary Information:

$120,000 - $180,000 per year, depending on location and experience.



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