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Technical Lead Salesforce Development

1 month ago

Bengaluru, Karnataka, India Novo Nordisk Full time

About the Job

We are seeking a Technical Lead to join our team at Novo Nordisk. As a Technical Lead, you will be responsible for designing, building, and configuring Salesforce Service Cloud and Vonage Contact Center application to meet business requirements and support reported user issues.

Key Responsibilities

  • Translate product backlog items into technical features and stories, and ensure Agile practices for International Operations Customer Contact Center solution alongside stakeholders.
  • Configure and customize Salesforce (SFDC) platform via objects, security settings, approval process, flows, group/sharing management, user access management.
  • Responsible for designing and implementing call flows and IVR systems and integrating Vonage VCC with Salesforce Service Cloud.
  • Troubleshooting and issue resolution related to Vonage Virtual Contact Centre and Salesforce Service Cloud integration.

Requirements

  • Bachelor's degree in engineering, Computer Science, or related field.
  • Should have overall 7+years of experience with relevant experience 4+years in Sales force Service cloud and 1+years in Vonage Virtual Contact Centre.
  • Proficiency in Vonage VCC administration and configuration.
  • Prior experience in Salesforce Service Cloud implementation and customization.
  • Knowledge of call centre operations and management.
  • Understanding of telephony integration and CTI adapters.
  • Knowledge of Salesforce automation tools such as Process Builder and Workflow Rules.
  • Familiarity with Salesforce data management and migration.
  • Good knowledge of General Data Protection Regulation (GDPR) or similar privacy legislation (Preferred).
  • Experience with Pharmaceutical Organization with hands on GxP validated solutions (preferred).
  • Good to have certification in Salesforce Service Cloud or Vonage VCC administration.

About Novo Nordisk

We are a proud life-science company, and life is our reason to exist. We're inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energies us to perform our best at work.

Contact Information

To submit your application, please upload your CV online at our career portal.