Senior Functional Support Specialist
3 days ago
We are seeking a highly skilled and experienced Senior Functional Support Specialist to join our team at Oracle. This is a critical role that requires technical expertise, excellent communication skills, and a customer-centric approach.
Key Responsibilities:
- Provide expert-level support for Oracle Fusion PPM, troubleshooting complex issues and resolving customer complaints in a timely manner.
- Collaborate with cross-functional teams to identify and implement process improvements, ensuring seamless delivery of solutions to customers.
- Develop and deliver training sessions to internal teams and customers, sharing knowledge and best practices to enhance their skills and productivity.
- Work closely with customers to understand their business requirements and provide tailored solutions to meet their needs.
- Maintain accurate records of customer interactions, including issue resolutions and follow-up activities.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent experience.
- At least 4-9 years of experience in implementation, support, or upgrade of Oracle Fusion PPM, with a strong background in functional/product knowledge.
- Excellent analytical, problem-solving, and communication skills, with the ability to work effectively in a team environment.
- Strong customer service skills, with a focus on delivering exceptional experiences and building long-term relationships.
Preferred Qualifications:
- Experience with Oracle SaaS Fusion Configuration, specifically in projects such as Contract Billing, Project SLA, and Project Foundation.
- Knowledge of Fusion Cloud architecture, setup manager, and activities, as well as external data integration services.
- Fluency in multiple languages, particularly Chinese localizations.
Benefits:
- Competitive salary: ₹18,00,000 - ₹25,00,000 per annum (estimated based on location and industry standards).
- Opportunity to work with a global leader in enterprise software, driving innovation and growth in the technology sector.
- Collaborative and dynamic work environment, with opportunities for professional development and advancement.
- Comprehensive benefits package, including medical insurance, life insurance, and retirement planning.
About Us:
Oracle is a multinational technology corporation that provides a wide range of products and services to customers around the world. We are committed to fostering an inclusive culture that celebrates diversity, promotes innovation, and supports the growth and development of our employees.
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