Product Support Engineer

3 weeks ago


Hyderabad, Telangana, India Cornerstone OnDemand Full time

Job Title: Product Support Engineer

About the Role:

Cornerstone OnDemand is seeking a skilled Product Support Engineer to join our team. As a Product Support Engineer, you will play a critical role in providing technical assistance to our Support customer base through email and phone interactions.

Key Responsibilities:

  1. Develop a deep knowledge of Cornerstone's enterprise products.
  2. Communicate with corporate customers via telephone, email, or other media as applicable, regarding technically complex problems identified in Cornerstone's software products.
  3. Maintain ownership of issues until resolution, drive internal teams in support of solution needs and timely resolution, considering the customer's business impact.

What We're Looking For:

  • Knowledge of SQL programming (DML/DDL/joins).
  • Hands-on experience in debugging web-based applications.
  • Exposure to tools like Fiddler, Wireshark, Browser-based Developer Tools, Postman, etc.
  • Graduation in Engineering / Sciences.
  • Minimum experience of 2-4 years, in application support is mandatory.

Work Environment:

This role is Office Based, Hyderabad Office.

Language: en



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