Product Support Engineer
3 weeks ago
Job Title: Product Support Engineer
About the Role:
Cornerstone OnDemand is seeking a skilled Product Support Engineer to join our team. As a Product Support Engineer, you will play a critical role in providing technical assistance to our Support customer base through email and phone interactions.
Key Responsibilities:
- Develop a deep knowledge of Cornerstone's enterprise products.
- Communicate with corporate customers via telephone, email, or other media as applicable, regarding technically complex problems identified in Cornerstone's software products.
- Maintain ownership of issues until resolution, drive internal teams in support of solution needs and timely resolution, considering the customer's business impact.
What We're Looking For:
- Knowledge of SQL programming (DML/DDL/joins).
- Hands-on experience in debugging web-based applications.
- Exposure to tools like Fiddler, Wireshark, Browser-based Developer Tools, Postman, etc.
- Graduation in Engineering / Sciences.
- Minimum experience of 2-4 years, in application support is mandatory.
Work Environment:
This role is Office Based, Hyderabad Office.
Language: en
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