HR Operations Specialist, India

3 weeks ago

Mumbai, Maharashtra, India Netflix Full time
Role Overview
As a key member of the HR Operations team at Netflix in India, you will be instrumental in driving scalability and efficiency in our employee services. You will support the evolution of our HR function by managing complex inquiries, knowledge management, strategic projects, compliance initiatives, data analysis, and more. Your contributions will significantly impact the success of our HR services, ensuring an exceptional experience for Netflix employees.

Responsibilities

  • You will analyze and provide solutions for complex HR inquiries, leveraging your expertise to deliver specialized insights and guidance.
  • You will partner with Global Talent Operations Centers (GTOCs) to establish standardized services throughout the organization, adhering to employment laws and regulations.
  • You will design, build, and stabilize new HR process frameworks, collaborating with teams to develop effective intake and stabilization strategies.
  • You will create and update Work Instructions and Job Aids for our Global Talent Operations Team, facilitating efficient service delivery.
  • You will collaborate with internal partner teams to enhance knowledge management and process improvement across service delivery centers.
  • You will lead or participate in theme-based projects, partnering with the Project Management team to document new processes and train delivery teams.
  • You will develop and maintain relationships with partner teams, creating and updating Ways of Working and Playbooks.
  • You will drive process improvement efforts by evaluating and assessing existing processes, using data-driven insights.
  • You will leverage data and metrics to develop actionable insights that can further enhance our service delivery.

Skills and Qualifications

  • You must exemplify the Netflix Culture Memo values, fostering collaboration and supporting the Talent Operations Team.
  • You should have a strong understanding of employment and labor laws, balancing compliance with flexibility and efficiency.
  • You should be able to comprehend complex processes and apply them effectively to unique scenarios.
  • You should be skilled in simplifying complex concepts and implementing process improvements that enhance operational scalability.
  • You should possess effective problem-solving skills, offering sustainable and scalable solutions even in challenging situations.
  • You should be comfortable working both independently and collaboratively in a fast-paced, project-oriented environment.
  • You should be familiar with Project Management principles and Agile methodologies.
  • You should have strong negotiation skills to work with partner teams, establishing clear responsibilities and alignment.
  • You should be proficient in knowledge management, creating user-friendly work instructions, and educating others on processes.
  • You should have a data-driven mindset, capable of leveraging and analyzing data to inform decisions and strategies.

Requirements

  • Bachelor's degree in HR, Business, or related field (or equivalent work experience).
  • 6+ years of experience in HR Operations, HR Shared Services, or similar roles.
  • Proven track record of successfully managing complex processes, projects, and initiatives.
  • Strong grasp of employment laws and regulations in India and other countries in APAC.
  • Understanding of data analysis tools and techniques.
  • Exceptional communication and interpersonal skills.
  • Relevant HR certifications are a plus.

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