Night Shift Customer Support Role

5 days ago


Kottayam, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Customer Support Specialist

We are seeking a dedicated professional to join our customer support team as a specialist. The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong ability to troubleshoot technical issues.

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  • Provide personalized assistance to customers via chat and email during night shift hours.
  • Respond to customer inquiries and resolve issues in a timely and effective manner.
  • Collaborate with other team members to ensure seamless customer support operations.
  • Stay up-to-date on product knowledge to provide accurate information and assistance to customers.

The successful candidate will be responsible for providing top-notch customer service, resolving complex technical issues, and working closely with the customer support team to achieve excellent customer satisfaction.

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Requirements:

Previous experience in customer support or a related field is preferred.

Excellent written communication skills with a strong command of English.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Strong problem-solving skills and attention to detail.

Comfortable working independently during night shift hours.

Familiarity with customer support software and ticketing systems is a plus.



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