Strategic Programme Delivery Specialist

2 weeks ago

Gurgaon, Haryana, India JLL Full time
Job Summary

As a Senior Programme Manager with JLL, you will be responsible for the successful delivery of projects within a programme of work that comprises the multi-phased redevelopment of a significant office campus in North India. This role involves working closely with stakeholders and reporting to the APAC PMO Lead, ensuring effective communication and alignment with client business lines and stakeholders. The successful candidate will be responsible for the governance, oversight, and implementation of projects within the programme of work to meet the client's objectives, policies, processes, and procedures.

Key Responsibilities

- Provide accountability to the client for the delivery of projects within the programme, from strategy to handover to internal Facility Management team.
- Own the relationship with key stakeholders and assure effective communication. Serve as the single point of contact providing accountability and certainty. Ensure alignment and communication to client business lines and stakeholders. Where required manage conflict resolution.
- Be familiar with, monitor, and report on compliance with the client's standard global practices, processes, and templates for managing projects, to consistently and efficiently reduce project-related risk and costs.
- Oversee the collection, consolidation, and analysis of programme and project data to drive effective decision-making. Keep mandated JLL and client reporting tools up to date to ensure accurate and effective reporting at all times.
- Promote continuous quality monitoring and drive improvement on projects and documentation. Ensure best practices are being followed and hold Project Managers accountable for driving quality control at all stages of the project.

Programme Operations

- Drive effective communication, organization, and oversight to ensure that projects are completed on time, within scope, and within budget while fostering communication and collaboration among project teams and stakeholders.
- Drive the smooth and efficient execution of projects through the coordination of key activities and meetings.
- Collaborate with, and provide oversight to, the project team during each project stage, track activities, manage budgets, identify, and mitigate risks, maintain project documentation, ensure quality standards, engage with stakeholders, handle scope changes, and coordinate project closure activities.
- Guide project teams to deliver projects to specification, on time, and in budget with the required standards for construction and data quality. Ensure that all reporting is accurate, including on the status of the project and project finances.
- Support project planning, design, and internal approval activities where required.
- Implement project controls that ensure proper management of the projects budget, scope, schedule, risk, quality, and health and safety.
- Proactively work to resolve deficiencies in project delivery and escalate accordingly to the PMO Lead.
- Support the procurement of vendor partners, including consultants, general contractors, and supply contracts for long-lead items/items covered by Supplier framework agreements.
- Review payment applications for alignment between invoiced amounts and services.
- Ensure that changes to scope or budget are reported on and managed in compliance with client procedures.
- Ensure structured handover and close-out of projects including documentation to relevant stakeholders such as FM, Finance, etc., and that documentation is available for compliance with the client's audit requirements.
- Be an advocate for and assure compliance of health and safety best practice with JLL and client policy.
- Be committed to JLL and the client's sustainability commitments and drive their implementation within the project.

Interfaces

- This role interfaces with the following:
- JLL APAC PMO Lead, Sub-Regional Lead for India, and other Programme Managers working within the Account
- Client's Global and Regional Workplace Teams and other internal functions (where appropriate) including Health and Safety, Engineering, Sustainability, Internal Business Unit Stakeholders, In-country management, Facility Managers, Finance, Security, and IT teams.
- Other Consultants retained by the Client, including non-JLL Project Management

Key Result Areas

- Client Satisfaction (Net Promoter) Scores
- Project and Programme level KPIs
- Consistent delivery measured by reduced Client escalations
- Reapplication of learnings

Personal Attributes

- Perceptive, self-motivated, collaborative, enthusiastic, have strong organizational and time-management skills, have strong analysis and problem-solving skills, a passion for quality, and, critically, have an eye for detail.
- International experience in capital works and/or programs within complex Multinational Client organisations and delivery of/oversight of multiple projects of significant value (+50m USD Capital Spend).
- Digitally literate and familiar with using project management information systems to report on project progress.
- You possess a good knowledge of industry principles and processes relevant to your role.
- Demonstrable experience and an appropriate professional qualification are a preferred requirement.
- Excellent communication skills.
- Numerate.
- Experience in delivering non-standard spaces such as R&D Labs is advantageous.
- English, both written and spoken, to a good technical standard. Other languages an advantage.
- Educated to Degree in a business-related function.
- 15+ years post-graduate experience in a relevant field of operations.

Location

This role is based in Gurugram, HR.

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