Senior Audiological Specialist
2 days ago
Global Hearing Aid Centre is a leading provider of top-quality hearing solutions, with 16 years of experience. Our centre offers advanced hearing aids, expert audiological testing, and personalized consultations to individuals with hearing loss.
Role OverviewWe are seeking a skilled Senior Audiological Specialist to join our team. The successful candidate will work closely with our Lead Management Executive to address specialized queries from leads, follow up with clients to ensure a smooth customer journey, and build long-term relationships with customers.
Key ResponsibilitiesThe ideal candidate will have the following responsibilities:
- Audiological Testing: Perform comprehensive hearing assessments, including Pure Tone Audiometry, Impedance Audiometry, Speech Audiometry, and other necessary evaluations. Maintain accurate, detailed reports for each client.
- Counseling: Advise individuals newly diagnosed with hearing loss about the importance of hearing aids. Assist existing users in upgrading or adjusting their devices, explain hearing test results, and guide clients toward the best solutions for their hearing needs.
- Lead Management & Follow-Up: Collaborate with the Lead Management Executive to address queries from leads, follow up with clients to ensure a smooth customer journey, and build long-term relationships with customers.
- Operational Responsibilities: Develop Standard Operating Procedures (SOPs) for audiology practices to ensure consistency across locations. Create training materials for new audiologists and assist with onboarding.
- Event Participation: Manage planning, execution, and team coordination for Global Hearing Aid Centre's Free Hearing Camps. Represent GHAC at community hearing care initiatives and corporate social responsibility (CSR) events.
- Sales Support: Explain features and benefits of hearing aids to clients, collaborate with marketing and sales teams to meet customer expectations.
- Business Growth: Work closely with other teams to support business growth, exploring new ideas for improving customer satisfaction and operational efficiency. Stay updated with the latest advancements in audiology and integrate new technologies and techniques.
To be successful in this role, you will need:
- Bachelor's or Master's degree in Audiology & Speech Language Pathology
- Strong communication and interpersonal skills
- Relevant certifications in Speech Therapy or Audiology
- Experience in working with individuals with hearing loss
The salary range for this role is $80,000 - $100,000 per annum, depending on experience.
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