Senior Process Manager
2 weeks ago
We are seeking a highly skilled Senior Process Manager to join our Voice Operations team at 2coms. This is an exciting opportunity for a motivated individual to take on new challenges and contribute to the success of our organization.
About the Role:
The Senior Process Manager will be responsible for analyzing and processing transactions accurately and efficiently, ensuring timely completion of tasks, and maintaining positive working relationships with colleagues and customers.
Key Responsibilities:
- Analyze and process transactions with precision and attention to detail
- Document all transactions completed in a day
- Collaborate with the team to achieve common goals and objectives
- Communicate effectively with internal and external customers to resolve issues and concerns
- Develop and implement processes to improve efficiency and productivity
Requirements:
- Minimum qualification: Graduate in any discipline
- 2-5 years of work experience in Voice operations, preferably in finance
- Excellent communication skills and strong command over English language
- Excellent Customer Service Skills
- Ability to work in a shift-based schedule
- Excellent analytical ability and logical approach towards problem-solving
Salary Information:
Our competitive salary range for this role is $60,000-$80,000 per annum, commensurate with qualifications and experience. In addition to a base salary, we offer a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off.
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