ServiceNow SAM Pro Implementation Lead

3 days ago


Bengaluru, Karnataka, India Tech Mahindra Full time

We are seeking a highly skilled and experienced ServiceNow SAM Pro Implementation Specialist to lead our end-to-end implementation of the software asset management solution. This is an exciting opportunity for a talented professional to join our team and play a crucial role in the successful adoption of ServiceNow SAM Pro.

Key Responsibilities
  • Lead the initial setup and configuration of ServiceNow SAM Pro, ensuring seamless integration with existing systems.
  • Customize and configure the software asset management solution to meet the specific needs of our organization.
  • Work closely with stakeholders to gather requirements and translate them into technical solutions, driving business value through effective software management.
  • Develop and implement publisher-specific packs and plugins as needed for software management, leveraging industry best practices.
  • Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow SAM Pro, ensuring a robust and scalable solution.
  • Manage and oversee the entitlement upload process for in-scope software publishers, maintaining data accuracy and integrity.
  • Perform regular reconciliation of deployment details received from integration sources, identifying areas for improvement and driving process optimization.
  • Troubleshoot and resolve any issues related to ServiceNow SAM Pro implementation and integrations, providing timely support to ensure business continuity.
  • Create and maintain documentation, including technical specifications and user guides, to facilitate knowledge sharing and onboarding.
  • Provide training and support to end-users, ensuring effective adoption of ServiceNow SAM Pro and driving user satisfaction.
  • Stay up-to-date with industry best practices and ServiceNow updates, applying knowledge to optimize the software asset management process and drive business growth.
Requirements
  • 4+ years of experience in ServiceNow SAM Pro implementation and development.
  • Proven track record of delivering successful software asset management projects, with a focus on business value and customer satisfaction.
  • Strong understanding of software management principles, including publisher-specific packs, plugin installation, SaaS integrations, and entitlement uploads.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Ability to analyze complex problems and develop creative solutions, driving process optimization and business growth.
What We Offer

We offer a competitive salary package of ₹15,00,000 per annum, commensurate with experience, along with opportunities for growth and professional development in a dynamic and innovative environment.



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