Senior Data Analyst Lead

4 weeks ago


Bengaluru, Karnataka, India Plivo Full time
About the Role

We are seeking a seasoned professional to join our platform product operations team as a Senior Data Analyst Lead. In this role, you will be responsible for ensuring business continuity while maintaining costs and margins. Your primary responsibilities will include establishing process and governance structures to ensure traffic compliance and fraud/phishing audits.

You will work closely with product managers to run controlled experiments, unlock business cases with no-code/low-code workflows, and help customers unlock new use-cases by working with carriers. As a key member of the platform product team, you will be responsible for designing and defining SOPs and trackers for compliance programs, training larger teams on established SOPs, and solid problem-solving.

You will be hands-on with GSheets, Excel, SQL, and dashboarding tools, pulling out data, identifying anomalies, and driving results. You will work with product marketing to ensure product documentation is up-to-date, driven, and proactive in communication and stakeholder management. You will also proactively identify and address fraud and phishing on the platform.

As a qualified candidate, you will have a bachelor's degree in engineering and at least 4 years of experience in a similar role within a tech or SaaS company or leading data analytics firm. You will have data analysis background, hands-on with SQL and MS-Excel/Google Sheets, excellent verbal and written communication skills, and experience with dashboarding tools like Tableau, Quicksight, etc.

Perks and Benefits

As part of the platform product operations team, you will gain an in-depth understanding of the telecommunication industry and work closely with international customers, vendors, and colleagues. You will enjoy our remote-first culture, home office infra allowance, industry-leading compensation and benefits, premium healthcare and wellness benefits for employees and families, open culture, and working with a young and dynamic team.


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