Technical Support Professional

9 hours ago


Cochin, Kerala, India Geojit Technologies Full time

About Geojit Technologies

We are a technology-driven company that values innovation and efficiency. Our team is passionate about delivering high-quality services and solutions to our customers.

Job Summary

We are seeking an experienced Technical Support Professional to join our team. As a key member of our operations team, you will be responsible for providing timely and effective support to our customers.

About the Role

This is a challenging role that requires strong technical skills, excellent communication, and problem-solving abilities. You will work closely with our development team, technology infrastructure teams, and other stakeholders to resolve complex technical issues.

Responsibilities

  • Provide technical support to our customers via phone, email, or chat.
  • Work closely with our development team to troubleshoot and resolve complex technical issues.
  • Collaborate with technology infrastructure teams to ensure smooth operation of our systems.
  • Investigate and diagnose incidents to restore failed IT services quickly.
  • Escalate major incidents to the Incident/Service Account Manager as necessary.
  • Take steps to reduce recurring issues in production and provide details to influence permanent fixes.
  • Develop deep understanding of our underlying technical architecture and product modules.
  • Support continuous enablement and drive operational efficiency improvements.
  • Document SOPs, operations handbooks, troubleshooting steps, and service restoration details.

Requirements

  • UG - BCA / Bsc Computer Science degree required.
  • ITIL certification is a plus.
  • Excellent troubleshooting and debugging skills.
  • Able to work independently and as part of a team.

Estimated Salary

₹750,000 - ₹1,200,000 per annum based on experience and location.



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