Technical Support Professional
9 hours ago
About Geojit Technologies
We are a technology-driven company that values innovation and efficiency. Our team is passionate about delivering high-quality services and solutions to our customers.
Job Summary
We are seeking an experienced Technical Support Professional to join our team. As a key member of our operations team, you will be responsible for providing timely and effective support to our customers.
About the Role
This is a challenging role that requires strong technical skills, excellent communication, and problem-solving abilities. You will work closely with our development team, technology infrastructure teams, and other stakeholders to resolve complex technical issues.
Responsibilities
- Provide technical support to our customers via phone, email, or chat.
- Work closely with our development team to troubleshoot and resolve complex technical issues.
- Collaborate with technology infrastructure teams to ensure smooth operation of our systems.
- Investigate and diagnose incidents to restore failed IT services quickly.
- Escalate major incidents to the Incident/Service Account Manager as necessary.
- Take steps to reduce recurring issues in production and provide details to influence permanent fixes.
- Develop deep understanding of our underlying technical architecture and product modules.
- Support continuous enablement and drive operational efficiency improvements.
- Document SOPs, operations handbooks, troubleshooting steps, and service restoration details.
Requirements
- UG - BCA / Bsc Computer Science degree required.
- ITIL certification is a plus.
- Excellent troubleshooting and debugging skills.
- Able to work independently and as part of a team.
Estimated Salary
₹750,000 - ₹1,200,000 per annum based on experience and location.
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