Senior Linux System Administrator
4 weeks ago
Job Overview :
This position is for remote customer support of Oracle Linux and its components. The team's primary responsibility is to diagnose, debug and resolve customer reported issues on Oracle Linux family of products, working in partnership with customers, other support teams and developers.
The ideal candidate will have excellent knowledge of the Linux OS internals, support knowledge of different flavors of Linux, and experience in managing and troubleshooting Linux servers in a production environment.
Key Responsibilities :
- Diagnose and resolve customer reported issues on Oracle Linux family of products.
- Work in partnership with customers, other support teams and developers to resolve issues.
- Continually exercise and grow diverse skills to deliver the highest quality support possible to customers.
- Work on a 24/7 shift pattern on a rotational schedule as well as covering weekends/public holidays.
Requirements :
- Excellent knowledge of the Linux OS internals.
- Support knowledge of different flavors of Linux like Oracle Linux, RHEL, CentOS and SUSE.
- Experience in managing and troubleshooting Linux servers in a production environment.
- Excellent system-level debugging skills and experience with one or more functional areas of Linux.
- Experience with Virtualization and Clustering technologies.
- Knowledge of Docker, Kubernetes and Cloud platforms is an added advantage.
- Experience working on OpenStack technologies is a plus.
- Basic knowledge of various Cloud technologies.
- Strong analytical and troubleshooting skills.
- Excellent spoken and written English communications skills.
- Good customer interaction skills.
- Customer focused with a pro-active and responsive approach.
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