Guest Relations Liaison
1 week ago
We are 3b Homes, a reputable hospitality company seeking an exceptional Guest Relations Specialist to provide unparalleled guest experiences. The successful candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.
About the RoleThis is a full-time position responsible for ensuring seamless check-in and check-out processes for our guests. The ideal candidate will be proactive in resolving any issues or concerns that may arise, while also providing personalized service to VIP guests.
Main Responsibilities- Welcome guests during check-in and bid farewell upon departure.
- Handle guest complaints and concerns efficiently and promptly.
- Oversee the arrival and departure of VIP guests.
- Co-ordinate and multi-task job duties in a busy environment.
To be successful in this role, you will need to be:
- Organised both personally and professionally.
- Able to take detailed function requests and pass them on to the manager.
- Responsible for completing your own probationary and appraisal paperwork as required.
- Proactive in engaging with colleagues and customers at all times.
- Able to prepare welcome letters for all VIP guests.
- Effective in resolving problems immediately and proactively with the support of the Manager.
This role offers a competitive salary and benefits package, including a base salary of approximately $$$60,000 per annum, depending on experience.
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Guest Experience Liaison
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