Senior Quality Assurance Manager, Digital Transformation

1 week ago


Chennai, Tamil Nadu, India AT&T Full time

Job Overview

About the Company: AT&T is a leading technology company that connects the world through innovative digital solutions. We offer a wide range of services and products that provide intuitive and integrated experiences for millions of customers worldwide.

Salary Information:

The estimated annual salary for this position is around $120,000-$180,000, depending on experience and qualifications.

About the Job:

We are seeking an experienced Senior Quality Assurance Manager to join our team in Chennai, India. As a key member of our Digital Engineering team, you will be responsible for end-to-end ownership of testing and ensuring product quality.

Key Responsibilities:

  • Facilitate test/defect management and ensure quality engineering health by implementing standardized triage, defect management, and communication processes.
  • Conduct daily defect reviews with key program stakeholders to ensure a clear path forward and reduce defect burn down.
  • Ensure all defect processes align with a standard defect process across all test phases and teams.
  • Act as a liaison between development, testing, triage, support, and project management to resolve requirement or design gaps.
  • Establish standardized defect reporting and dashboards using tools like JIRA and Power BI to monitor defect burn downs.
  • Conduct root cause analysis for defects and ensure they are closed under the appropriate root cause category.
  • Take ownership of and drive PI retrospective defect metrics.
  • Proficient in problem-solving and troubleshooting, aiming to become the primary point of contact for platform-level issues.
  • Enthusiastic about exploring and implementing innovative methods to enhance test coverage, release/test automation, and release efficiency.

Requirements:

  • 14-20 years of experience in Test Management Activities with minimum 5+ years of experience working on Test/Defect Management.
  • Experience in managing testing of CRM, Web Application, Billing & Order Management.
  • Familiarity with database query language such as SQL, API testing, and Continuous Integration/Continuous Deployment (CI/CD) tools.
  • Experience working with ALM tools like Jira and Azure DevOps.
  • Strong analytical and problem-solving skills to analyze test results and identify patterns, trends, and potential issues.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work with a leading technology company.
  • Chance to develop skills in digital transformation.

Location:

Chennai, Tamil Nadu, India



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