Global Operations Leader

23 hours ago

Kota, Rajasthan, India beBeeOperations Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

KWA Analytics is a global consulting firm delivering expert services across the trade lifecycle for clients in energy, commodities, shipping, treasury, central banking, capital markets, and asset/investment management.

We are expanding our India operations and seeking someone to lead our support and DevOps functions, ensuring high-quality service delivery and operational excellence for our clients.

Key Responsibilities:

  • Lead and manage the India-based operations team responsible for day-to-day Support, DevOps, and System Monitoring for Openlink Endur/Findur implementations.
  • Oversee incident management, system health checks, and performance tuning to ensure uninterrupted client operations.
  • Collaborate with global teams and clients to align operational strategies with business goals and SLAs.
  • Drive continuous improvement initiatives by analyzing recurring issues, optimizing workflows, and implementing automation where feasible.
  • Ensure robust documentation practices, including SOPs, runbooks, and knowledge base articles.
  • Support pre-sales and RFP processes by contributing to solution design, effort estimation, and client presentations.
  • Mentor and develop team members through structured training, performance reviews, and career development plans.
  • Manage resource planning, hiring, and talent pipeline development to support current and future project needs.

Required Skills and Experience:

  • A minimum of 15 years of experience in IT consulting, support, or operations roles, with at least three years in a leadership or Lead Operations capacity.
  • A minimum of five years of hands-on experience with Openlink Endur/Findur (v14 or higher preferred).
  • A strong understanding of the energy and commodity trading domain, with exposure to at least one of the following: Oil, Gas, Power, Emissions, or Coal.
  • Proven experience in leading Support or DevOps teams, preferably in a client-facing consulting environment.
  • Familiarity with Openlink technical components such as Open JVS, Open Components, TPM, and Report Builder is a plus.
  • A strong understanding of trade lifecycle processes and system integration points.
  • Excellent communication, stakeholder management, and documentation skills.
  • The ability to work independently and collaboratively in a global delivery model.

Professional Attributes:

  • Strong leadership and team-building capabilities.
  • An analytical mindset with a focus on problem-solving and service excellence.
  • A high attention to detail and commitment to quality.
  • A comfortable working style in a fast-paced, dynamic environment.

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