Global Client Service Associate

2 weeks ago


Pune, Maharashtra, India BNY Full time

Job Summary

We seek a talented professional to join our Asset Servicing, Client Experience team as an Associate, Client Service II. This role is located in Pune, MH- HYBRID.

In this role, you'll be responsible for monitoring smooth service delivery for our global clients, supporting Relationship Managers on client account setup and governance, managing client fee pricing review in collaboration with Relationship Managers, actively engaging with clients and internal stakeholders to plug revenue leakage, and providing support for new service/product enhancements and developments.

Key Responsibilities

  • Monitor and ensure seamless service delivery for our global clients.
  • Support Relationship Managers on client account setup and governance.
  • Collaborate with Relationship Managers to manage client fee pricing review.
  • Engage with clients and internal stakeholders to identify and address revenue leakage opportunities.
  • Support process improvements and automation opportunities to enhance efficiency.
  • Provide support for new service/product enhancements and developments.

Requirements

  • Bachelor's degree or higher is required.
  • 5+ years of experience in the investment banking industry.
  • Proficiency in MS Office tools, including Excel, PowerPoint, and Power BI.
  • Experience interacting with global clients is preferred.
  • Proactive, focused attitude towards work and ability to meet stringent deadlines.

Why BNY?

At BNY, our culture empowers employees to grow and succeed. We are a leading global financial services company, touching nearly 20% of the world's investible assets. Our employees bring their perspectives to create solutions that benefit businesses, communities, and people everywhere.

BNY is an Equal Employment Opportunity/Affirmative Action Employer, committed to diversity, equity, and inclusion. We offer a competitive compensation package, benefits, and wellbeing programs that support our employees' lives and careers.



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