Reservation Associate
4 weeks ago
Job Title: Reservation Associate
We are seeking a skilled individual to handle all incoming and outgoing room reservation requests, ensuring seamless service for our guests.
Key Responsibilities:
- Process reservation requests, changes, and cancellations in a timely and courteous manner.
- Determine suitable room types and verify availability.
- Provide exceptional service, arranging all necessary services for guests.
- Prepare statistical reports on room occupancy and average room rate.
Requirements:
- Higher School Certificate (HSC) minimum.
- At least 1-2 years of experience in hotel environment.
- Positive attitude, charming, and analytically capable.
- Excellent command of oral and written English and French.
- Sound knowledge of Microsoft Office tools.
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