Customer Service Ambassador

3 weeks ago


Mumbai, Maharashtra, India TTEC Full time

Experience a fulfilling career at TTEC, where you'll play a vital role in delivering exceptional customer experiences. As a Customer Service Representative – Financial Services - Voice working onsite in Mumbai, you'll be part of a team that brings humanity to business.


Our employees have spoken, and we're proud to have an Amazing Workplace certified in India. Our recruitment hub is open for walk-in applicants from Monday to Friday, between 10:30 am and 4 pm. If you're considering relocation, we also provide virtual interviews.


Your Responsibilities



  • Act as the customers' first point of contact, ensuring their experience is delightful and productive.
  • Demonstrate confidence in making quick, accurate decisions, using independent judgment to address unfamiliar customer needs.
  • Build and maintain great customer relationships, determining when inquiries should be escalated.
  • Provide timely and effective resolution of customer issues, exceeding customer satisfaction goals.

Requirements



  • 1 year or more of related customer service experience in banking, financial or account management processes.
  • Supportive of your career and professional development.
  • An inclusive culture and community-minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
  • Relocation assistance to Mumbai available.
  • Competitive base wage plus performance bonus opportunities.
  • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
  • Great English written & verbal communication skills including grammar and spelling.

What We Offer



  • Supportive of your career and professional development.
  • An inclusive culture and community-minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
  • Monthly CTC between INR 30,000 - 41,000 with additional performance bonus opportunities.
  • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
  • Must be able to work on a rotating schedule and weekends/holidays if needed.

About Your Role


We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.


You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.



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