General Manager Operations Leader
2 weeks ago
Company Overview:
The ideal candidate will be responsible for leading the operations of our Hyderabad center. As a key member of our team, you will play a vital role in ensuring the smooth operation of our site.
Salary:$100,000 - $120,000 per annum (dependent on experience)
Job Responsibilities:
- Manage capacity planning, scheduling, forecasting, real-time management, and reporting to ensure efficient site operations
- Coordinate with operations and various departments to achieve business objectives
- Daily monitor all required KPIs effectively to ensure they meet targets
- Effectively manage outage scenarios to minimize downtime
- Manage ad-hoc requirements from Ops & any other functions
- Discuss daily/weekly performance with stakeholders
- Outlier management for all efficiency parameters
- Analysis Strong Analytical skills
- Achieve departmental requirements
- Accurate and timely reporting
- Client Management Internal and External
- Ability to work on data and generate various types dashboards, reports/ad-hoc reports
Required Skills and Qualifications:
- At least 8 years of experience in third-party call centers
- Strong analytical and problem-solving skills
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment
- Local language knowledge and understanding of local culture
Benefits:
- Competitive salary package
- Opportunities for growth and development
- Collaborative and dynamic work environment
Others:
This is a challenging opportunity to lead our Hyderabad center and drive business growth. If you are a motivated and results-driven individual with a passion for operations management, we encourage you to apply.
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